Home > Events
Events
14/06/12Customer Information Page
Beware of Fictitious Offer of Prize / Lottery / Money Tranfers from Abroad - Message from the Reserve Bank of India
RBI Circular Regarding Remittance (915 ko)
Remittance Towards Lottery (92 ko)
RBI Press Release
May 28, 2010 (53 ko)
July 30, 2009 (109 ko)
December 7, 2007 (45 ko)
Bank Service Charges
- BNP Paribas Cheque Collection Policy (76 ko)
For Corporate Clients (108 ko)
For Private Banking Clients (56 ko)
ECS chagres by Bank (129 ko)
Interest Rates
Interest Rates on Local s (101 ko)
Customer Policies
BNP Paribas Policy document on
(a) immediate credit of local / outstation cheques
(b) time frame for collection of local / oustation cheques
(c) interest payment for delayed collection
BNP Paribas Deposit Policy (247 ko)
Grievance Handling Policy (36 ko)
Customer Complaints
As per the Client Complaint Redressal and Banking Ombudsman Scheme 2006, Clients are requested to kindly contact our concerned Branch Managers,who will be at your disposal for redressal of any complaints that you may have to your satisfaction. If the redressal is not met or addressed by our bank to your requirement, you may approach the Banking Ombudsman.
RBI Ombudsman Scheme (117 ko)
Addresses of Banking Ombudsman (17 ko)
Banking Complaint 2006 Complaint Form (18 ko)
Complaint Form through Internet (72 ko)
Please note that the appellate authority for the Banking Ombudsman Scheme is the Deputy Governor of Reserve Bank of India
BNP Paribas India is also a member of the Banking Codes and Standards Board of India, Mumbai
BCSBI Code (336 ko)
MSE Code (130 ko)
The copies of the 'Code of Bank's Commitmens to Individua Customers' are available at the counters of all our branches. Information required in terms of RBI Circular No.DBOD.No.Leg BC. 60 / 09.07.005 / 2006-07 February 22, 2007 regarding Analysis and Disclosure of complaints - Disclosure of complaints / unimplemented awards of Banking Ombudsmen along with Financial Results.
During the Financial Year 2011-12
A. Customer Complaints
(a) No. of complaints pending at the beginning of the year: 1
(b) No. of complaints received during the year: 0
(c) No. of complaints redressed during the year: 0
(d) No. of complaints pending at the end of the year: 1
B. Awards passed by the Banking Ombudsman
(a) No. of unimplemented Awards at the beginning of the year: NIL
(b) No. of Awards passed by the Banking Ombudsmen during the year: NIL
(c) No. of Awards implemented during the year: NIL
(d) No. of unimplemented Awards at the end of the year : NIL
The name and contact numbers of the Code Compliance Officer
Mr. Minesh Korde
Code Compliance Officer
BNP Paribas India
BNP Paribas House,
1 North Avenue, Maker Maxity
Bandra – Kurla Complex
Bandra (East), Mumbai - 400 051
Phone: +(91) 22 33704000, Fax: +(91) 22 61964632
The name and contacts numbers for the Compliance Officer for BNP Paribas Securities India Pvt. Ltd.
Ms. Karen C. D'Souza
Compliance Officer
BNP Paribas Securities India Pvt. Ltd.
5th floor, BNP Paribas House,
1 North Avenue, Maker Maxity
Bandra – Kurla Complex
Bandra (East), Mumbai - 400 051
Tel no. +91 22 3370 000, Fax: +91 22 3370 4363
Email: karen.dsouza@asia.bnpparibas.com
Please click here for the Reserve Bank of India - Monetary Policy Statement
Monetary Policy Statement - 2012-13 (447 ko)
Mid-Quarter Monetary Policy Review: September 2012 (168 ko)
Base Rate: Please note that Base Rate for All categories of Loans and Advances w.e.f March 26, 2013 will be 9 % p.a. (Nine Percent) payable monthly.
Benchmark Prime Lending Rate (BPLR): The Benchmark Prime Lending Rate of the Bank stands revised to 14.75% p.a. payable monthly w.e.f. 8th August 2011.
BPLR will be applicable to loans sanctioned prior to 1st July, 2010 and linked to BPLR, not reviewed since 1st July, 2010 and continued to be outstanding on date.
A Reference Manual for Outward Foreign Exchange Remittance (50 ko)