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Events
08/07/10
Customer education page
- Reserve Bank of India Annual Policy Statement 2010-11 (156 ko)
- Base Rate for All categories of Loans and Advances w.e.f July 1, 2010, will be 6.75% p.a. payable monthly.
- Exchange Facilities for Residents: (to come shortly)
- A Reference Manual for Outward Foreign Exchange Remittance (50 ko)
- Fair Practice code for General Banking (43 ko)
- Bankers' Fair Practice Code (54 ko)
- Bank Service Charges: Corporate Banking Clients (80 ko)
- Bank Service Charges: Private Banking Clients (59 ko)
- ECS Charges by Bank (27 ko)
- New BCSBI code document (164 ko)
- MSE Code (121 ko)
- The Scheme and related information
RBI OMBUDSMAN SCHEME (119 ko) - Banking complaint 2006 Complaint form (18 ko)
- Addresses Banking Ombudsman (17 ko)
- Client Information on KYC and AML (75 ko)
- BNPP Cheque Collection Policy (76 ko)
RBI Press Release - Customer Service in Banks-Inviting Suggestions from Public (40 ko)
Client Complaint Redressal and Banking Ombudsman Scheme 2006 Valued Clients are requested to kindly contact our concerned Branch Managers,who will be at your disposal for redressal of any complaints that you may have to your satisfaction. If the redressal is not met or addressed by our bank to your requirement, you may approach the Banking Ombudsman.
"Amendment to Banking Ombudsman Scheme,2006"
Bank customers can now appeal against the decision of the Banking Ombudsman where he has rejected the customer's complaint relating to matters falling within the grounds of complaints specified under the scheme.
The Reserve Bank of India has amended the Banking Ombudsman Scheme,2006 to enable the customers to appeal against the Banking Ombudsman's decision. The amendments are available here:
Amendment to the Banking Ombudsman Scheme,2006 (55 ko)
"The appellate authority for the Banking Ombudsman Scheme is the Deputy Governor of Reserve Bank of India."
Grievances Handling Policy (69 ko)
Complaint Form through Internet (72 ko)
BNP Paribas - India is also a member of the 'Banking Codes and Standards Board of India - Mumbai'.
The copies of the "Code of Bank's Commitmens to Individua Customers" are available at the counters of all our branches.
The name of contact numbers of the Code Compliance Officer: Shivaprasad Chhatre
Code Compliance Officer, BNP Paribas-India
French Bank Building, 62, Homji Street - Mumbai 400 001
Tel No 9122 22644277 & Fax No 91 22 22660144
Information required in terms of RBI Circular No.DBOD.
No.Leg BC. 60 / 09.07.005 / 2006-07 February 22, 2007
regarding Analysis and Disclosure of complaints - Disclosure
of complaints / unimplemented awards of Banking Ombuds
men along with Financial Results.
During the Financial Year 2009-10
A. Customer Complaints
(a) No. of complaints pending at the beginning of the year: 0
(b) No. of complaints received during the year: 7
(c) No. of complaints redressed during the year: 5
(d) No. of complaints pending at the end of the year: 2
B. Awards passed by the Banking Ombudsman
(a) No. of unimplemented Awards at the beginning of the year: NIL
(b) No. of Awards passed by the Banking Ombudsmen during the year: NIL
(c) No. of Awards implemented during the year: NIL
(d) No. of unimplemented Awards at the end of the year : NIL
Bank's Policy document on
(i) immediate credit of local / outstation cheques
(ii) time frame for collection of local / oustation cheques
(iii) interest payment for delayed collection
Please Note: To view document downloads on this site available in Adobe Acrobat format, you must have Adobe Acrobat Reader installed on your computer.
Research/Market Information
BNP Paribas provides market-focused strategy of the major events influencing foreign exchange markets, highlighting trading opportunities and identifying risks. We produce market relevant analysis that is well timed, to be able to first spot emerging trends. A few of our reports are provided below.
Please click on the links to view each of the reports:
View of Daily Report (86 ko)
Market snapshot with key levels in currency & money markets