Actimize Support

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Corporate and Institutional Banking line consists of multiple métier’s like Global Markets, Global Banking, Securities Services and Client Engagement and Protection each dealing with a specific set of Banking function.

Application Production Support or APS is an important vertical of CIB that deals with keeping the CIB Businesses applications up and running in production and various transformational activities.

Job Title:

As per company policy

Date:

01-June-2024

Department:

CEP

Location:

Chennai

Business Line / Function:

Client Engagement & Protection APS

Reports to:

(Direct)

CEP APS LEAD

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

10

Directorship / Registration:

NA

Position Purpose

The role will mainly focus on the functional and technical support of in-scope applications including but not limited to monitoring, troubleshooting, resolving and communicating the production events. The event can be of various type and nature, ranging from simple application error or the infrastructure issue related to server crash. The main responsibility will be to resolve user queries and provide functional support while being leveraging on the systems technical architecture knowledge. Provide technical support by ensuring the smooth execution of batches, delivering the production change, manage Incidents and problem within the in-scope applications. The role also needs to ensure high availability of the application. Ensure that all relevant events and issues are recorded and resolved in timely manner.

Responsibilities

Direct Responsibilities

• Perform well industrialized application support tasks and industrialize further tasks : 
• Monitoring and alerting 
• User support management
• Technical investigation and resolution of support issues
• Incident, Problem and Change management 
• Resiliency / Disaster activity
• Release / deployments 
• Document and execute the regular system checks at various points in the day.
• Build up the documentation for further enhancement of the process.
• Follow all local policies for coming in shifts, weekend checks and releases.
• Take Ownership in Crisis, extra commitment in the gaps when many resources are on vacation/leave.
• Attend standups (whiteboard) and ensure smooth handover between the shifts.
• Ensure process improvement at Service Management level– Thorough understand and follow the process for ITSM.
• Participate in BCP working; Ensure strong governance and control.
• Ensure established functions raise the bar a notch above via continuous improvement and level up by automating repetitive tasks.
• Participate in team shifts, weekend releases and Holiday coverage.
• Ensure all reported incidents are correctly logged, investigated, understood, explained and followed up to avoid reoccurrence.

Contributing Responsibilities

•Involvement in internal and external Audits

Technical & Behavioral Competencies

• Strong knowledge on Unix and Oracle/SQL
• Strong knowledge of Actimize product knowledge along with hands on mandatory support experience.
• Strong knowledge of Service Management process (Incident, Problem, Change)
• Strong knowledge of active monitoring and alerting tools eg:- Dynatrace 
• Understanding of Log aggregators i.e., Splunk/ELK etc.
• Knowledge of Scripting, Ansible or Python etc.
• Knowledge of cloud computing
• Good communication and Interpersonal skills
• Strong analytical skills
• Self-motivated, with strong ability to work both independently and with the team 
• Ability to work with various APS, Development, Operations stakeholders, locally and globally
• Dynamic, proactive and teamwork oriented
• Flexible with work hours and ability to perform under pressure.
• Preference of Actimize product knowledge 

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Adaptability

Active listening

Communication skills – oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop and leverage networks

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to develop and adapt a process

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 10 years

Other/Specific Qualifications (if required)