Application Support Analyst

April 1, 2024

Application Support Analyst


  • Standard / Permanent
  • IN-MH-Mumbai
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About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The core remit of GM IT APS is to support technically and functionally front office to back office systems to ensure to operational users stability. The Application Support teams provide 24/7 support to users/clients located across the Globe (Paris, New York, London, Genève, Milan, Hong-Kong, Tokyo) and the APS themselves are located across several sites (Mumbai, Chennai, Paris, New York )

Job Title:

Production Support Analyst






Business Line / Function:

CIB Production

Reports to:



(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.

The role is within AP eTrading Application Production group responsible globally for technical support and project deliveries. The Production Engineer will be part of a multi-disciplined, providing support to the production elements of the Electronic Trading applications. The role is centred on application production and requires a wide range of technical skills.

Systems are complex so as part of support activities the range of technical skills involved is wide. All team members are expected to quickly develop, or already have, a good understanding of eTrading systems. Each engineer in the team has applications and technologies allocated to them and they are expected to be, or quickly become experts in these areas. Areas include but not limited to: In-house pricing application for FX products, algorithmic trading components, STP, monitoring, alerting, connectivity, and server build.

Out of hours, work is regularly required, particularly at weekends. The team also provides on-call support.



Direct Responsibilities

·         Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.

·         Perform activities related to implementation and rollout for upgrades of existing services.

·         Pro-actively monitor, manage, and improve availability and performance of the production environments (from presentation and application layers to middleware and databases)

·         Provide main coverage in the “Follow the Sun” support model: perform regular checks and handover to other support teams in Singapore and New York.

·         Pro-actively manage the capacity of production applications

·         Plan and implement application releases, load tests and configuration changes

·         Customize production tools (monitoring, batch scheduling, backups etc.)

·         Provide feedback and propose solutions to management on performance, capacity

Contributing Responsibilities


same as above



Technical & Behavioral Competencies

•         System administration – Strong knowledge on Linux/Unix systems with ability to tune

•         Operating systems for optimum performance. Good knowledge on windows

•         Strong all-around IT background and proven experience in electronic trading markets on similar environments.

•         Scripting (Python, PERL, Shell, SQL….) and development skills for administration, monitoring and support tools.

•         Databases – exposure to or skills in SQL Server and Oracle

•         ECN connectivity

•         Good network and firewall infrastructure understanding.

•         Good understanding of multicast messaging (ideally in a Tibco Rendezvous environment).

•         Ability to analyze network captures

•         Knowledge of Capital Markets business and environments is essential

•         DEVOPS tools like Ansible, Jenkins, Bitbucket, Teamcity, Artifactory, etc.

•         Experience on Tools like Geneos, Dynatrace, Bladelogic, Autosys, CFT, MQ, SFTP, Splunk, Graphana, etc.

Specific Qualifications (if required)

Graduate degree in Engineering, Computer Science.

·         3-5 years of experience in Application support.

·         Knowledge on banking application will be preferable.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Communication skills – oral & written

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to inspire others & generate people’s commitment

Ability to manage a project

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

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