Assistant Manager

June 25, 2023

Assistant Manager


  • Standard / Permanent
  • IN-TN-Chennai
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Job Title:

Assistant Manager






Business Line / Function:


Reports to:


Head of Transversal Change Management


(if applicable)


Number of Direct Reports:


Directorship / Registration:

Position Purpose

To establish a holistic & sustainable Operating model for change, transformation in GSO that would coexist (leveraging the dedicated BU wise setup) and complement each other to cater to the business specific and transversal requirements


Direct Responsibilities

  • All Change Management tasks related to the portfolio, sub portfolio of projects or change initiatives. This includes Planning (project and portfolio), Task Management, Status Tracking, Issue Management (including workshops when required), Managing actions, Dependency Management, Reporting, chairing/attending Governance meetings and escalation to Senior Management when required.
  • Perform change impact assessment per GSO team/service and document requirements
  • Identify/implement changes to project documentation to required standards
  • Subject matter expert for team members and ability to perform varying levels of business analysis
  • Review and suggest improvements to current operating model
  • Identify training needs to structure adequate training plans to meet change objectives
  • Analyze current process vs. development of new solutions when needed
  • Coordinating with offshore/onshore IT teams where appropriate
  • Manage client change and client relationships
  • Participation and representation of BNP Paribas Securities Services at regular client update meetings
  • Managing all levels of the organisation from developers to senior sponsors
  • Monitor and deliver on identified change requirements in collaboration with business teams
  • Completion of all necessary processes and procedures to promote projects into the production environment, including the management of deployment dates, plans, sign-offs, migration planning, training plans and contingency / back-out

Project Management Responsibilities:

  • Effective project and portfolio tracking, management and team building
  • Analysis of risks, issues, dependencies, actions, budget tracking, change control and regular reporting
  • Collation of materials, chairing and documenting project documents and internal / external meetings
  • Organize and implement structured governance with stakeholders
  • Clear and timely communication of project updates, required sign-offs, highlighting challenges, etc.
  • Coordinate and organize the work of others by assigning responsibilities and monitoring progress

Technical & Behavioral Competencies

·    Solid working knowledge of Middle Office related processes / systems to allow an accurate analysis / definition of potential solutions to change requests.

·    Experience in building a target operating model and successful implementation for operations/business

·    Delivery focussed operational Change Manager

·    Good inter-personal skills and capacity to challenge SMEs in a constructive manner

·    Showcase leadership skills and ability to deliver the right messages even when difficult

·    Ability to drive a solution through to completion

·    Advocates the consistent use of change management approaches, principles and methodology

·    Sound analytical skills and result-oriented to deliver on time, budget and scope

·    Capacity to comprehend and assimilate knowledge from SMEs

·    Handle common MS Office files / programs. A deeper knowledge of Excel & Access is ideal

·    Fluent in English for clear documentation, meetings & calls. (Fluency in French language is an advantage)

Specific Qualifications (if required):

·    Business Analysis qualification (preferred)

·    Project Management knowledge (good to have)

Educational qualification : Graduate/Post Graduate in any stream

Relevant years of experience : 6 to 10 Years

Number of staff supervised : None (Individual Contributor)                                  

Skills Referential                                        

Behavioural Skills: (Please select up to 4 skills)

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Critical thinking

Client focused

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage a project

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to develop and adapt a process

Analytical Ability

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 6 years

Other/Specific Qualifications (if required)

Specific Qualifications (if required):

  • Business Analysis qualification (preferred)
  • Project Management knowledge (good to have)

Educational qualification : Graduate/Post Graduate in any stream

Relevant years of experience :  6 to 10 Years

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