Associate1 – Billing

April 23, 2024

Associate1 – Billing


  • Standard / Permanent
  • IN-MH-Mumbai
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Job Description – APAC

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline/Function :

GPCO (Global Payments & Cash Operations) Team is a cash management-processing center, operating from Mumbai and Chennai. The team supports a full range of payment services (Domestic and International products) across APAC & EMEA regions

Business Line / Function

GPCO – Deposits

Reports to




(if applicable)

Associate 1



Number of Direct Reports


Directorship / Registration

Position Purpose

To process, monitor and control transaction processing for Payments realted to Deposits across APAC  WITH THE OBJECTIVE to facilitate smooth functioning of operations while meeting the Operations Objectives of BNPPISPL for all the sites handled.

To be compliant with alert management keeping in par with guidelines and policies



Direct Responsibilities

1.     Query MANAGEMENT: Management of Deposits related transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.

–       Inputting and Verifictions of Deposits deals like, liquidation, maturity, creations etc.

–       Subject matter expert fot the products in charge

–       Be the point of contact for stakeholders on resolving and answering queries

2. OPERATIONS RISK MANAGEMENT:Implement and monitor control plans and pay attention to risk related areas in operations.

3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects  by the team members.

Contributing Responsibilities

1. OPC: Contribute to the Operations Permanent Control framework

2. CUSTOMER SERVICE: Monitor turn around times, and operational efficiency. Resolve queries and maintain clear communication with onshore counterparts

3. CLIENT RELATIONSHIP MANAGEMENT: Support Middle Office to address ultimate client needs and resolve customer complaints if any.

4. INFORMATION MANAGEMENT: Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team

5. SWIFT knowledge: Should have good knowledge on SWIFT related payments and messages to handle investigations queries raised by clients.

6. Reconciliation: Should have knowledge on account reconciliation

Technical and Behavioral Competencies required


1.Familarity with Computer applications, MS Office, Business Objects etc

2.Familarity with Back Office Operations, Deposits Processes and systems.

3.Knowledge on various regulations connected with Banking Operations.

4.Operational Risk awareness

5.Knowledge on Banking Law & Practice

6.Product Knowledge on Cash Management



1.Communications Skills

2.Networking & Logistics Management

3.Interpersonal & Team Building Skills

4.Results Driven

5.Taking Initiative and Risk Management Skills

6.Client Focus and Decision Making Skills

Experience and Qualifications required

Experience:   Minimum 1.0 years

Qualification: Bachelor Degree and /or Master Degree

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