AVP/VP/Manager/Asst Mgr

February 15, 2024

AVP/VP/Manager/Asst Mgr


  • Standard / Permanent
  • IN-MH-Mumbai
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Job Description

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function :

Global Trade Finance Operations (GTFO), an entity within BNP Paribas India Solutions, is a back-office operations platform which caters to processing of Traditional Trade Transactions for various entities of the BNP Paribas group worldwide.

Job Title:

Asst Mgr/Manager/AVP/VP




Global Trade Finance Operations



Business Line / Function:

Global Trade Finance Operations

Reports to:


GTFO – Head -Service Quality Support & IT Projects


(if applicable)



Number of Direct Reports:


Directorship / Registration:


Position Purpose

The platform supports 21 countries across globe with standard trade applications. The position is in charge of compliance and transverse topics that are key to a global platform functioning. It also brings standardized approach to the topics such as Compliance. In this function, it will have overview on the performance and activities of the platform especially on compliance topic.

The platform supports countries across globe in APAC, FRB, Fortis & Europe, Middle east sites with standard trade applications. The position is required to support GTFO Trade finance teams in daily issues involved around BAU, streamline processes, SLA, Improve Quality and manage Incidents, RCA and Remediation’s, support other Trade teams in GTFO including IT initiatives. Contribute to Projects related to growth/optimization and Monitoring of platform performance for outsourced provider and BNPP Operations. Oversee testing of new enhancement’s for Trade Applications and managing the IT Project Roadmap with our Stakeholders.

Monitor and Support GTFO Service delivery, IT Project Management


 Run Stabilization and Optimization:

·        Ensure maintenance of Standard Operating Procedure (SOPs) section-wise (imports / Exports / product Transverse / Support SOPs) and inform the Head – Organization and Support

·        Propose enhancements and quick wins (process, organization or system) and supervise alignment on best practices

·        Follow up and challenge partner’s continuous improvement initiatives (FMEA: Failure Model Error Analysis)

·        Optimization activities and monitor possible dependencies with transition activities.

·        Ensure Continuous improvements by leading  Optimization initiatives to improve platform monitoring, reduce inefficiencies, control risks,  standardize processes, automation proposals.

·        Analyse performance measures and report in a timely fashion with a focus and depth relevant to the client stakeholders:

–        Most of the indicators will be provided by the supplier (IBM Workflow Management)

–        Some data will be maintained and monitored directly by the Organization & Support team (e.g.: the users’ access rights monitoring files, Error Log)

·        Liaise with BNPP Middle Offices for Performance Management issues, suggest process changes.

·        Contribute to service quality improvement. Responsible for coordinating/reporting on all BNPP MIS reports / Governance deck 

·        Chairing of SLA meetings with client sites: Enforce SLA commitments.

·        Jurisdiction Management, ISO Certification and Management

·        Intellimatch activities

·        BEACON and other reports.

·        Claims management.

IT related:  Managing Projects on IT side & System related issues/remediation plans (acting as Single Point of Contact between GTFO-Back Office users and IT). Responsibility would be to plan, oversee and document all aspects that could lead to its implementation.

Contribute to qualitative Service Delivery/Systems Efficiency  – To ensure business continuity from systems perspective. To identify the correct blocking areas on system processes and report/escalate to IT Management for respective remedial action in form of fixes/short-term solutions. To monitor the progress of System issues Tracking periodically and review with IT Management.

Business Impact Analysis

Oversee and drive IT topics related to Trade Finance for prioritization.


1.    Bring Direct contribution to BNPP operational permanent control framework

2.    Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls

3.    Ensure appropriate escalation to management and/or permanent control (or compliance as appropriate) as soon as an issue is identified.

4.    Comply with internal and external regulatory and compliance requirements

5.    Comply with the BNPP standards of Code of Conduct

6.    Comply with the BNPP IT Security policies

7.    Anti‐Money Laundering / Financial Sanctions “AML/FS”) related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS‐related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.

Contributing Responsibilities

To contribute to the IT and Transversal projects from time to time.

Specific Qualifications (if required)

Graduate/post Graduate from a recognised university.

Certification in Trade Finance. Additional qualifications in CDCS & other ICC certification is an added advantage.

IIBF certifications is an added advantage.

Linguistic capabilities like French language is a plus.

Behavioural Skills: Good Communication skills, Client centric Approach, presentable, maintain office decorum etc. abide by the BNPP code of behaviour and principles, BNPP values.

Technical & Behavioral Competencies

·        Skills and competencies:

·         §   5+ experience within Trade Finance /Back Office related Trade Operations.

§  Strong communication skills with good level of written/Spoken English;

§  Good knowledge of MS office tools (Excel, Word, PPT)

§  Team management, Excellent interpersonal skills, Capacity to work in a multicultural environment and in a team; Ability to manage / facilitate a meeting.

§  Professionalism: resolution of problems, quality oriented, respect of the commitments;

§  Capacity to assist his/her colleagues, internal customers and his management.

§  Attention to detail/ Good analytical skills, Innovative thinking, Ability to Manage a project

Project management: Ability to lead, manage and deliver large Projects.


    • Good Communication Skills –
    • Excellent interpersonal skills –
    • Orientation towards Service Quality –
    • Ability to work independently –
    • Team work

Specific Qualifications (if required)

  • NA

Skills Referential

Behavioural Skills:

Attention to detail / rigor


Ability to collaborate / Teamwork

Communication skills – oral & written

Transversal Skills:

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Education Level:

Bachelor Degree or equivalent

Other/Specific Qualifications (if required)


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