Business Support Teradata Flow

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function :

Under BNP Paribas IT Group, FRESH is the IT framework encompassing Projects & Systems of Finance and RISK functions, with a strong focus on efficiency, proximity, agility and time-to-market.

FRESH is a worldwide organizational model that will contribute to tackle major challenges of the Group’s transformation of today and tomorrow, building the best offering to the Finance and Risk Community through a progressive rotation to new technologies and best practices. The FRESH organization is the outcome of several convergences: between the Project & Systems teams of Group Finance, CIB Finance and RISK and their related IT teams.

FRESH is part of the IT Group organization (ITG in Europe and ITO overseas) with a threefold sponsorship by ITG, Finance and RISK (CIB-ITO; RISK Solutions and ITG-FIT).

Job Title:

Sr. Associate / Asst. Manager

Date:

15 Jul 2024

Department:

IT Group – FRESH – Connect

Location:

Mumbai

Business Line / Function:

IT Group

Reports to:

(Direct)

Manager/AVP

Grade:

(if applicable)

(Functional)

Manager/ AVP

Number of Direct Reports:

NA

Directorship / Registration:

Position Purpose

As a part of FRESH, SO FRESH (Support On FRESH) team provides a worldwide support as first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones.

We define the Support level 1 rules to provide the most efficient user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics.

We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms & methodologies. We rationalize finance production processes and reinforce controls within regional processing centers complying with the group policies.

Responsibilities

The SO FRESH team engages in regular dialogue with stakeholders across global back offices, finance staff, application development & support teams, IT security and other support teams. 

As Applications Support Specialist, your key responsibility is to:

Main functions

– Collect and document the existing Teradata platform specifications
– Take part in the workshops designed to develop your skills

– Analyze and collect independently the monitoring needs and the current usage of the Teradara platform
– Follow the functional performance of the Teradata platform based on an existing cell

– Suggest areas of improvement to stabilize the platform

– Be in constant contact with another Business Support, based in India

– Improve the current model to pool it with another platform currently being deployed

You will engage with numerous teams : BA, project managers, developers and production teams. Above all, you will be a key element in the implementation of a new monitoring structure in close coordination with the IT production teams and the application assets teams.

Other Contributions

–        Knowledge of monitoring tools provided by Teradata (such as Viewpoint, TASM)

–        Understanding and analysis of Teradata-oriented SQL

–        Excellent communication skills in English (written and verbal) are mandatory. French will be an added advantage.

–        Effective communication with all stakeholders, End-users & Technical team

Technical & Behavioral Competencies

Skills and behaviors

·       SQL, MS office knowledge is must

·       Capability to work and interact with various people of different expertise.

·       Ability to work as a team and support other colleagues in a changing perimeter.

·       Strong analytical skills and ability to provide a general overview of situations and issues.

·       Orientation towards problem solving and resolution, action / change management oriented.

·       Good organization skills and commitment to deliver.

·       Ability to manage multiple responsibilities and duties (support on wide system scope)

Essential specific requirements

·       Candidate might have to work in rotational Shifts (Evening & Night Shifts) as per client requirement.

·       During the Quarter End reporting might have to work on Weekend & India Holidays.

·       Experience in Client Management and Care

·       Hands-on experience working on supporting multiple systems, interfaces and IT processes investigation

·       Very good skills using MS Office Productivity tools like MS Excel, MS PowerPoint and MS Access etc.

·       Experience in collaborating with different IT groups in support, development and security groups will be preferred

·       Knowledge of financial accounting and management accounting processes, standards, controls and systems will be a plus

Specific Qualifications (if required)

Qualifications and Experience:

·       Bachelor in Commerce, Science or Engg.

·       A minimum of 4 to 5 years of experience in supporting applications & business processes

·       Exposure to IT service delivery, business management

Other Preferred Competencies (not mandatory):

Not applicable