ITG Ops – App Support

January 20, 2024

ITG Ops – App Support

ReferenceBNP024183

  • Standard / Permanent
  • IN-TN-Chennai
  • INFORMATION TECHNOLOGY
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Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Within BNP Paribas, Functions is responsible for activities For the Group Functions like Compliance, Vigilance, Risk Referential data etc.

Functions OPS is part of BNP Paribas Group IT and is responsible for supporting the IT production environments and activities for the Functions entity.

Functions OPS activities are critical and highly visible. Around 250 applications and 4000 servers are under Functions OPS responsibility.

Functions OPS has a roadmap to ensure production security & stability, reduce time-to-market by using the most advanced technologies and integrate functional application support to provide full applications production & support services.

Therefore, Functions OPS is hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap.

Job Title:

Application Production Support

Date:

Jan 2024

Department:

ITGP

Location:

Chennai

Business Line / Function:

Functions

Reports to:

(Direct)

ISPL ITG OPS

Grade:

(if applicable)

(Functional)

Functions OPS

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The main responsibility of Functions OPS organization is to provide applications production support services.

A team is setup in India to be closer to the application development teams with which we are working. We also want to build a team outside the French business hours to provide a support during the quarterly accounting statement.

Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Application Production Support team member for the Functions OPS team will be primarily responsible for following activities:

·       Application Incident Management

·       Application Request Fulfilment

·       Application Change implementation

The team’s scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their Paris colleagues to integrate new technologies, especially related to new tools (ie : Dynatrace, toolchain, etc).

Responsibilities

Direct Responsibilities

·       For a predefined applications scope take care of:

o   Incidents

o   Requests

o   Changes

o   Build scripts to automate some actions like Stop and Start of an application

·       Ensure that SLA targets are met for above activities

·       Handover to Paris teams if knowledge and skills are not available in ISPL

·       Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)

·       Initially work will be done on Non Prod environment followed by Prod access and activities

Contributing Responsibilities

·       Contribute to the knowledge transfer with Paris OPS teams

·       Contribute to the definition of procedures and processes necessary for the team

·       Help build team spirit and integrate into BNP Paribas culture

·       Contribute to incidents analysis and associated problem management

·       Contribute to the regular activity reporting and KPI calculation

·       Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris

·       Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

·       Knowledge of ITIL

·       General IT infrastructure knowledge

·       Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

·       Particular knowledge and experience with RedHat Linux, Windows, AIX, WAS and CFT

·       Experience with toolchains (Jenkins / gitlab)

·       Experience with system scripting

·       Experience with Service Now ticketing system

·       Familiarity with ControlM

·       Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries

·       Familiarity with DevOps tools including Ansible & Python

·       Good written and spoken English

·       Measure and identify areas for improving Quality and overall Delivery

·       Able to communicate efficiently

·       Good Team Player

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Client focused

Ability to deliver / Results driven

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop and adapt a process

Ability to understand, explain and support change

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

NA

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