ITG Ops – FORTIS – Web Security – WAS

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function:

BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

Within BNP Paribas Group IT, the filiere “FORTIS” oversees operationally to the challenges of IT applications with an end-to-end vision and consistently across the Bank. Several domains of these filiere contribute to this, including the domain “Service Offering DevOps”, which provides the DevSecOps platform for IT Group, Control Center, DB Activities and move to Cloud project.

BNP Paribas Fortis is a bank that is responsible and socially committed. The environment, diversity, cultural support, sponsorship… Through various and concrete ways, we are dedicated to meeting our customers’ expectations and proud to demonstrate our values: responsible, human, innovative and enthusiastic.

Job Title:

Application Production Support

Date:

Nov 2023

Department:

BNPP ITG

Location:

Chennai

Business Line / Function:

FORTIS

Reports to:

(Direct)

BNPP

Grade:

(if applicable)

(Functional)

ITGP/FORTIS

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The Web Application Hosting squads within IT Middleware Services Tribe works on the technical design, installation, set-up, industrialization, management, support and documentation of the BNP Paribas Fortis Web Application Hosting Infrastructure.

BNP Paribas Fortis needs a Web Infrastructure Engineer to enforce the Web Application Hosting squad and support more specifically the migration of our legacy applications from our data center in Belgium to the data center in France, which must be completed by end 2025.

The technology where we will migrate in France is called “IT Cloud” and is IBM based. The goal is to put in place a model of “Infrastructure as a service” (IAAS).

–          The WebSphere Engineer is responsible for:

–          Creation and maintenance of application configuration kits, certificates, DNS & LB modifications, etc.

–          Setup & maintenance of lab, development, staging & production platforms running mutualized webhosting setups

–          Regular support-of-the-day, out-of-hours standby for projects & on-call duties

–          Supporting application releases up to production

–          Handover to Operations & Service Management in all its facets (planning, deployments, testing, industrialization, training)

–          Troubleshooting & support through all environments, from development to staging to production

o    Participate in the identification of the root cause of an incident and the elaboration (and the implementation) of a solution and if not possible to perform a work-around

–          Ensuring optimal application performance through platform & application capacity management and deep-application monitoring via Dynatrace

–          Standard ITIL processes (incident, problem, change management)

–          Restoring the servicing (by restarting the application or the machines, isolating unstable components, …)

–          Emergency deployment of application, patching, modification of parameters

Responsibilities

Direct Responsibilities

The WebSphere Engineer is responsible for:

·         Creation and maintenance of application configuration kits, certificates, DNS & LB modifications, etc.

·         Setup & maintenance of lab, development, staging & production platforms running mutualized webhosting setups

·         Regular support-of-the-day, out-of-hours standby for projects & on-call duties

·         Supporting application releases up to production

·         Handover to Operations & Service Management in all its facets (planning, deployments, testing, industrialization, training)

·         Troubleshooting & support through all environments, from development to staging to production

o    Participate in the identification of the root cause of an incident and the elaboration (and the implementation) of a solution and if not possible to perform a work-around

·         Ensuring optimal application performance through platform & application capacity management and deep-application monitoring via Dynatrace

·         Standard ITIL processes (incident, problem, change management)

·         Restoring the servicing (by restarting the application or the machines, isolating unstable components, …)

·         Emergency deployment of application, patching, modification of parameters

Contributing Responsibilities

–          Certain skills will help a Web Infrastructure Engineer thrive within our Fortis environment:

–          Project management, project lifecycle & project methodology skills

–          Self-starter mentality, process-oriented with high attention to detail

–          Ability to work in a fast-paced environment and flexibility to accommodate demanding projects schedules

–          Strong interpersonal and communication skills (written and oral) and the ability to work effectively with a wide range of constituencies in a diverse community

Technical & Behavioral Competencies

·         Solid and proven experience with the following Web technologies: primarily WebSphere focused (tWAS ND), certificate management and Dynatrace application & infrastructure monitoring

·         Generic knowledge on:

o    Web concepts such as Load balancers, DNS, IP, AV, PKI, DMZ, etc.

o    Networking, network protocols (SSL,TLS), network firewalls & application firewalls

o    Linux operation systems

·         ITIL processes (incident, problem, change mgt)

·         Follows the Customer processes for projects, incident and change management

·         Ability to work in a fast-paced environment and flexibility to accommodate demanding projects schedules, strong interpersonal and communication skills (written and oral) and the ability to work effectively with a wide range of constituencies in a diverse community

·         Agile experience

·         Notions of Java-based programming

·         DevOps & CI/CD practices

·         Logging & monitoring

·         Able to understand bank related business processes and assess impacts on business, Agile methodology

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Ability to synthetize / simplify

Communication skills – oral & written

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop and leverage networks

Ability to develop others & improve their skills

Choose an item.

Education Level:

Master Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

NA