ITG OPS – ODM ISPL OPS Production Engineer – ALM Admin

April 29, 2024

ITG OPS – ODM ISPL OPS Production Engineer – ALM Admin


  • Standard / Permanent
  • IN-MH-Mumbai
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About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

BNP Paribas IT Group Production is in charge to provide infrastructure, development and production support services to all IT applications used worldwide by all business lines. It encompasses a great variety of technologies and infrastructures. It is spanning from legacy systems to cutting edge Cloud technologies.

Furthermore, BNP Paribas IT Group Production, is being organized in several divisions.  One of which is “Open Digital Market”, and it is responsible to provide to all IT groupwide and centrally managed digital platforms. The managed platforms are as today: the API Management, Robotics, Tests and DevSecOps platforms.

This division is leveraging developer centric tools and frameworks, as to provide standardized IT services to business lines, developers and production engineers of the Group. Some of those services having very strong SLA: high availability to always-on service level, High throughput (billion calls a month), with high grade security level (secret to confidential).

Job Title:

ITOps/Production Engineer


Apr 2024





Business Line / Function:

Open Digital Market (ODM)

Reports to:




(if applicable)



Number of Direct Reports:

Directorship / Registration:


Position Purpose

The ISPL mutualized OPS team is being built to take IT production activities to the next level. By leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production.

The Open Digital Market division is meant to provide a set of added value technical services to developers, production engineers and business lines, contributing to major IT challenges including infrastructure obsolescence management and infrastructure security updates, thus building a secure and stable production environment.

·       The IT Ops/Production Engineer for Open Digital Market division will be primarily responsible for technical upgrades, actions on applications infrastructure Problem-Solving Skills: The ability to troubleshoot issues efficiently is crucial. Look for candidates who can quickly analyse problems and devise effective solutions, either independently or through collaboration.

·       Communication Skills: Since they’ll be providing support and guidelines, strong communication skills are essential. They should be able to convey technical information clearly to both technical and non-technical team members.

·       Adaptability: Given the evolving nature of technology, the candidate should be adaptable and willing to learn new tools and techniques as needed to support the team’s objectives.

·       Customer Focus: They should prioritize meeting the needs of the team and other entities within the organization, providing excellent customer service and support.

·       Attention to Detail: In testing environments, even small details can have significant impacts. Look for candidates who demonstrate a keen eye for detail and a commitment to thoroughness in their work.

·       Team Player: The candidate should be able to collaborate effectively with team members, sharing knowledge and insights to enhance the overall performance of the team. Look for individuals who demonstrate a willingness to support others and contribute to a positive team dynamic.

·       Proactiveness: A proactive candidate anticipates potential issues before they arise and takes initiative to address them. Look for candidates who have a track record of identifying and implementing improvements to processes or systems without waiting for problems to escalate.

·       Language Skills: Clear English and French understanding (if possible)


Direct Responsibilities

·       Execute requested actions based on defined procedures and processes:

o   have in-depth administration and functional knowledge of

ALM Octane,

MF Connect,


ALM Synchronizer,

UFT One,

UFT Developer, and

other open sources (selenium, Appium, RobotFramework) tools for testing automation.

o   Linux & Windows operating system

o   Working with APIs (Java, Python…)

o   Knowledge on Jira

o   Knowledge of methodologies: Agile, Scrum, Kanban, TDD/ BD

o   Knowledge of best practices DevOps, CI / CD, and automation

o   provide support to our testing tools and best practices Team

o   to involves assessing both technical proficiency and soft skills

·       Coordinate above actions with other teams, especially Paris OPS & BP2I teams.

·       Initially work will be done on Non-Prod environment followed by Prod access and activities

Contributing Responsibilities

·       Contribute to the knowledge transfer with Paris OPS teams

·       Contribute to the definition of procedures and processes necessary for the team

·       Help build team spirit and integrate into BNP Paribas culture

·       Contribute to the regular activity reporting and KPI calculation

·       Contribute to continuous improvement actions, especially by proposing automation, scripting, self-healing approaches

·       Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

·       Knowledge of ITIL

·       General IT infrastructure knowledge

·       Linux & Windows operating system

·       Working with APIs (Java, Python…)

·       Operational knowledge of DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Ansible, ArgoCD, Release…)

·       Good written and spoken English

·       Measure and identify areas for improving Quality and overall Delivery

·       Able to communicate efficiently

·       Good Team Player

Specific Qualifications (if required)

Need to awareness about the below skills

o   Knowledge on Jira

o   Knowledge of methodologies: Agile, Scrum, Kanban, TDD/ BD

o   Knowledge of best practices DevOps, CI / CD, and automation

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Ability to deliver / Results driven

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to set up relevant performance indicators

Analytical Ability

Ability to develop others & improve their skills

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)


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