ITG Ops – PF – SNOW Catalog Admin

April 29, 2024

ITG Ops – PF – SNOW Catalog Admin


  • Standard / Permanent
  • IN-MH-Mumbai
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About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The OPS PF within IT Group Production is in charge of the Production of Personal Finance entities in France and International.

The challenge for the OPS teams is therefore to make every effort to ensure the production of Business PF applications with the highest level of Quality and user satisfaction, in line with the requirements, rules and ambitions dictated by the Group’s IT.

Since 2021, the group and the PF entity have migrated their ITSM tools to ServiceNow,

In this context, it is necessary to have within each entity a ServiceNow developer certified in ability to develop and maintain in operational conditions the generic interfaces and the IT service catalog.

Job Title:

Application Production Support Manager


Apr 2024





Business Line / Function:


Reports to:




(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

The main activities of ServiceNow Developer on behalf of PF Worldwide:

    – Development and maintenance of generic interfaces between Personal Finance and ServiceNow group repositories

    – Operational maintenance of the IT catalogue

    – Development of new queries in the catalogue

    – API development (interface);

    – Support on RUN ServiceNow governance

    – Creation of steering dashboard


Direct Responsibilities

  • Key role in ServiceNow governance for FP group
  • Responsible for the development and operational maintenance of generic interfaces between the Personal Finance and ServiceNow group repositories.
  • Responsible for the development and operational maintenance of the IT service catalogue
  • Relations with all entities internationally (cultural enrichment)


Contributing Responsibilities

·         Contribute to the knowledge transfer with Paris OPS teams

·         Contribute to the definition of procedures and processes necessary for the team

·         Help build team spirit and integrate into BNP Paribas culture

·         Contribute to incidents analysis and associated problem management

·         Contribute to the regular activity reporting and KPI calculation

·         Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris

·         Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

·         ServiceNow Competencies: Minimum 2 years of experience is required with minimum SYS_ADMIN certification

·         Technical skills:

·             – Development and maintenance of generic interfaces between Personal Finance and ServiceNow group repositories

·             – Maintenance in operational conditions of the IT catalog + Dev environments, particularly as part of the upgrades

·             – Development of new queries in the catalogue

·             – Support for the RUN catalogue/ knowledge/user criteria ServiceNow activity

·             – Creation of steering dashboard

·             – API development (interface);

·             – Skills Process: Change / Problems / Incidents

·         • Good knowledge of Production best practices

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Result Oriented

Communication skills – oral & written

Ability to share / pass on knowledge

Client focused

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop and adapt a process

Ability to understand, explain and support change

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)


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