ITG Ops – Production Engineering

March 12, 2024

ITG Ops – Production Engineering


  • Standard / Permanent
  • IN-MH-Mumbai
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Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function :

BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

Within BNP Paribas Group IT, teams are organized in several divisions called “OPS” which are each responsible for a business line.

The current position is to be filled for PF OPS.

This team is leveraging common tools and frameworks to provide standardized IT services to the business applications.

Job Title:

ITOps/Production Engineer

Date: Jan 2024






Business Line / Function:


Reports to:




(if applicable)



Number of Direct Reports:

Directorship / Registration:


Position Purpose

The ISPL mutualized OPS team is being built to take IT production activities to the next level. Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production.

The mutualized OPS team is meant to provide a set of added value technical services to 4 business lines, contributing to major IT challenges including infrastructure obsolescence management and infrastructure security updates, thus building a secure and stable production environment.

The ITOps/Production Engineer for the mutualized OPS team will be primarily responsible for technical upgrades, actions on applications infrastructure and some security-related actions, including security and obsolescence patching, server decommissioning, access requests management, etc.

The position is primarily oriented towards technical actions; however some coordination activities are also in the scope of the mutualised team to provide an end-to-end service.

To meet these challenges, the mutualized OPS team will be using BNP Paribas procedures and processes defined by Paris teams or jointly defined with ISPL teams.

A strong relationship is also to be built between the mutualised OPS team and dedicated business lines’ teams.

The team’s scope will be expanded in the future beyond the first set of described activities depending on business applications needs and the overall BNP Paribas IT organisation.


Direct Responsibilities

  • Execute requested actions based on defined procedures and processes:
    • Deploy OS & middleware security patches
    • Deploy OS & middleware technical patches
    • Decommission non used servers and middleware
    • Grant accesses based on roles and with prior validation
    • Execute other technical actions
  • Coordinate above actions with other teams, especially Paris OPS & worldwide application development teams.

Contributing Responsibilities

  • Contribute to the knowledge transfer with Paris OPS teams
  • Contribute to the definition of procedures and processes necessary for the team
  • Help build team spirit and integrate into BNP Paribas culture
  • Contribute to the regular activity reporting and KPI calculation
  • Contribute to continuous improvement actions
  • Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

  • Knowledge of ITIL
  • General IT infrastructure knowledge
  • Particular knowledge and experience with RedHat Linux, Windows, AIX, WAS, CFT and MQ Series
  • Experience with system scripting
  • Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Mattermost, Ansible, …)
  • Familiarity with Autosys
  • Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries
  • Good written and spoken English
  • Measure and identify areas for improving Quality and overall Delivery
  • Able to communicate efficiently
  • Good Team Player

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Ability to deliver / Results driven

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to set up relevant performance indicators

Analytical Ability

Ability to develop others & improve their skills

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)



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