Mainframe Support Engineer

July 12, 2024

Mainframe Support Engineer


  • Permanent
  • IN-Tamil Nadu-Chennai
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About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

 Within BNP Paribas Group IT, the filiere “FORTIS” oversees operationally to the challenges of IT applications with an end-to-end vision and consistently across the Bank. Several domains of these filiere contribute to this, including the domain “Service Offering DevOps”, which provides the DevSecOps platform for IT Group, Control Center, DB Activities and move to Cloud project.

 BNP Paribas Fortis is a bank that is responsible and socially committed. The environment, diversity, cultural support, sponsorship… Through various and concrete ways, we are dedicated to meeting our customers’ expectations and proud to demonstrate our values: responsible, human, innovative and enthusiastic.


Job Title:

L1 Support


Jun 2024





Business Line / Function:


Reports to:




(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

Ensure the supervision of the infrastructures and business applications of the BNP Paribas Fortis Group.  

The “Fortis control room” operates in 24×7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)

« Control room / first level support » activities consist of:

·       Monitoring the availability of infrastructure services and applications,

·       Applying the instructions and/or instructions referenced

·       Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications

·       Participation in DRP exercises


 Direct Responsibilities

Alert management (based on AINOI):

·       Take into account the alerts

·       Arbitrate alerts by human correlation / acknowledgment and/or Incident creation

·       Create incident ticket

Incident Management (ServiceNow, group platform):

·       Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group

·       Document the ticket

·       Apply the instructions (CREMA, instruction and/or operating mode).

Management of action requests (ServiceNow, Group platform):

·       Fulfill requests on the fly or at a fixed time

·       Participate in the realization of requested tasks (through mail or snow)

Contributing Responsibilities

·       Contribute to improving the quality of service by proposing improvements

·       Help build team spirit and integrate into BNP Paribas culture

·       Contribute to keeping the documentation up to date and expand the knowledge base

Technical & Behavioral Competencies



·       Powercycle Virtual Machines


·       Powercycle Physical Machines


·       Stop/Start services

·       Reboot machines

LINUX / AIX activities:

·       Script launch

·       File move

·       Change file owner


·       Understand the basics of dataset creation in JCL

·       Find and correct simple errors (missing commas etc.)


·       Cancel jobs

·       Get Sysout

·       Determine whether or not a job is looping


·       Find Task votes

·       Change Task status


·       Deactivate/Activate LPARs

·       Load LPARs



·       General knowledge on how to navigate the mainframe ZOS


·       Job/chain relaunch

·       Mount jobs/chains to plan

·       Get Sysout (CA-view)

·       Add or Bypass conditions

·       Force ok jobs

·       Find dataset creation history


·       Understand the basics of dataset creation in JCL

·       Find and correct simple errors (missing commas etc.)


·       Cancel jobs

·       Get Sysout

·       Determine whether or not a job is looping


·       Find Task votes

·       Change Task status


·       Stop jobs / Cancel jobs / Force jobs

·       Shutdown LPARs

·       Give replies to jobs/shouts


·       Deactivate/Activate LPARs

·       Load LPARs


·       Start Close of Business process

·       Restart jobs

·       Find job output

·       Find open reply


·       Be familiar with ServiceNow

·       Know how to reassign & close incidents

·       Know how to find and resolve tasks

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Ability to synthetize / simplify

Communication skills – oral & written

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop and leverage networks

Ability to develop others & improve their skills

Choose an item.

Education Level:

Master Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)

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