Manager / Assistance Vice President

October 3, 2023

Manager / Assistance Vice President


  • Standard / Permanent
  • IN-MH-Mumbai
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Job Description – TOP – Filtering & Screening User Support & APAC Compliance Systems

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Function / Business line:

ISPL Compliance Hub as a department was established in November 2013 at ISPL in Mumbai, India with the hire of a department head. The ISPL team provides support on compliance administrative level tasks to BNPP compliance teams globally.

The scope of work includes offshoring administrative, and Level I support to functions such as:

ü  Training Support

ü  Capital Markets Surveillance

ü  Employee Personal Account Dealing

ü  Electronic Communications Surveillance

ü  Offshoring/Outsourcing Coordination

ü  Projects & System Support

ü  KYC Support

ü  AML Transaction Monitoring Project Support etc.;


Job Title:

Manager / Asst. Vice President




ISPL Compliance Hub


Mumbai, India

Business Line / Function:


Reports to:


Head- ISPL Compliance Hub


(if applicable)

Manager / Asst. Vice President


Number of Direct Reports:


Directorship / Registration:


Position Purpose

The Group Compliance function ensures compliance with international regulatory requirements. This function guarantees the consistency and effectiveness of actions taken in relation to ethics rules and deontology. This function is also in charge of the animation and coordination of operational risk and internal control for the entire group.

COO Technology & Operational Performance (TOP) covers

·       The steering of operational efficiency (processes, technologies, and data) is ensured by the teams

o   Processes & Tools Services

o   Compliance Smart Services (OPR)

o   Data Office

o   AIR-Tech – artificial intelligence (AI) and the robotization of processes (RPA)

·       The COO Office is now composed of the following teams:

o   Consulting & Transformation

o   Transversal Steering

o   Coverage support Functions

o   Security (CISO and Cybersecurity)

·       The supervision of the Compliance Global Hubs in Portugal and India

The role comes under the purview of – COO, TOP, under the supervision of global compliance hub – India supporting the following functions:

·       Process Lead Filtering and Screening

·       APAC Compliance Technology & Operational Transformation

Direct Responsibilities

The role is NOT technical IT support but functional support of multiple Compliance applications

related to Compliance domains – Financial Security (AML / KYC / Sanctions), Market Integrity, Professional Ethics etc.


Team Management:

·       Manage a team responsible for handling user queries and coordination with IT teams on topics related to compliance applications

·       Perform quality assurance and other review activities as required. This may include periodic reporting, recurring management updates and various forms of issue tracking

·       Regular 1:1 with team members

·       Mentoring and coaching local team members to ensure growth and sustainability within the team and help keep attrition minimal

·       Serve as a primary point of contact for onshore/Stakeholders

·       Provide managerial direction and oversight on team activities / tasks performed for beneficiary

·       Complete understanding of the process to be able to provide guidance to the team and help identify risks and methods to mitigate them

·       Ability to work and deliver on reports and projects, which requires a high degree of flexibility and strong prioritization skills

Perform application User Support:

·       Responds to and log all incoming support tickets and e-mails from end compliance users in accordance with support service levels agreements for response time, frequency in

communicating status of open issues and prompt resolution.

·       Support User Access Management (UAM), also known as identity and access management (IAM)

for these compliance tools. This would include Addition, removal, modification, and conduct

periodic user access reviews.

·       Assist Compliance users in resolving Compliance tool-related issues.

·       Support Compliance teams in completing data extraction requests.

·       Follow issues/tickets through to resolution (including verification of the problem resolution

before communication to users and closure of the request, as well as the creation of post

incident reports for key issues) and prompt escalation of issues where necessary.

·       Act proactively to ensure requests are responded in a timely manner.

·       Proactively communicate with users in case of issues or other topics related to the applications

·       Contribute ideas for improvements to the support process and infrastructure and strive to

continually improve the process.

·       Provide regular reporting on support activity for training and product improvement purposes

·       Follow issues through to resolution (including verification of the problem resolution before communication to users and closure of the request, as well as the creation of post incident reports for key issues) and prompt escalation of issues where necessary

·       Work closely with various IT teams in relation to change requests (understand, document, prioritize and follow-up of business change request)

Technical & Behavioral Competencies

ü  High quality client service attitude

ü  Customer service oriented

ü  Experience in computing and information technology

ü  Aptitude for technical activities

ü  Willing to update knowledge as technology changes

ü  Ability to take initiative and make decisions

ü  Logical approach to the solution of problems

ü  Project management skills

ü  Excellent interpersonal and strong communication skills mandatory

ü  Able to make informed decisions on a wide range of

Specific Qualifications (if required)

ü  7 years’ experience or more

ü  Fluency in English

ü  IT Service management knowledge can be good (ITIL certification would be preferred)w

ü  Strong understanding of Anti-Money Laundering / Sanctions

ü  Graduate preferably with a knowledge in the Financial Services Industry

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Communication skills – oral & written

Ability to synthetize / simplify

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Ability to develop and leverage networks

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)

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