Senior Associate / AM – APAC Offshoring ISPL OPC – Client Management

February 27, 2024

Senior Associate / AM – APAC Offshoring ISPL OPC – Client Management


  • Standard / Permanent
  • India
Apply for this job

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Client Engagement & Protection Operational Risk & Permanent Control (OPC) Competency Center staff is under the management of the Head of Conduct & Controls and works in close relationship with the Client Management teams

Job Title:

Operations Permanent Controller –


01 Mar 2024


ISPL CIB ITO Conduct & Controls



Business Line / Function:


Reports to:


ISPL Head of Conduct & Controls


(if applicable)


Number of Direct Reports:


Directorship / Registration:


Position Purpose

Main responsibilities is to implement the operational risk management framework and monitor the operational risk related to Client Management activities. Hence, to analyze control results (Ops, OPC, LoD2, LoD3) and incidents to identify main operational risks and follow the associated mitigation/remediation actions (including recommendations).

Will also be responsible for the improvement of the overall internal control mechanisms to ensure compliance with regulatory requirements and BNPP Group standards.



OPC framework

·              Work closely with Global OPC teams to ensure that guidelines established centrally are adapted in APAC

·              Update RCSA and risk maps as part of the implementation of the Convergence program

·              Identify gaps in the control framework based on IG missions, RISK ORC permanent control actions, open risk areas, TAC/NAC, projects, and incidents.

·              Subsequently review the control plans using a risk-based approach.

Risk management

·              Monitor the ORUS controls results declared by Operations Teams and report the sign-off status

·              Perform the control testing as defined in the control plan and validate the action plan with ITO management

·              Ensure operational risk incidents are properly collected, coordinate the root cause analysis and contribute to the definition of remedial actions

·              Follow-up and contribute to close recommendations/permanent control actions/incident remediation actions assigned to ITO across the Region

·              Ensure adherence to reporting in all tools (ORUS, Mercator/Forecast, Aurora, etc.)

·              Take a step back to identify key risk areas and to propose long-term remediation actions to ITO management

OPC governance

·              Liaise with territory and ISPL OPCs to ensure that APAC ITO control framework is uniformly adopted across the Region

·              With the other ITO OPCs, contribute to the risk awareness within ITO and bring into the spotlight key areas of focus/attention

·              Actively support a front-to-back approach via a strong collaboration with Business OPCs and a clear reporting on risks and mitigating actions for the concerned business

·              Closely collaborate with Risk ORC by attending regular meetings and sharing relevant information

Regulations, Procedures and Code of Conduct

·              Pro-actively monitor the regulations changes to ensure cascading in Ops teams

·              Monitor the implementation of global/local regulations and internal policies by Ops teams

·              Ensure compliance with global and regional policies, especially Compliance and IT Security

·              Ensure respect of the BNPP standards of Code of Conduct

Technical & Behavioral Competencies

·              Minimum 5 years of experience in Internal Control, Operational Risk, Internal or External Audit function or with Client Management operations experience.

·              Good analytical skills and control mindset

·              Ability to integrate various information and synthesize them

·              Good communication and presentation skills, with ability to interact with operations staff and Senior Management

·              Ability to work independently and also as part of a team

·              Coordination and multi-tasking skill

·              Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) for statistical analysis and report production

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Critical thinking

Ability to synthetize / simplify

Ability to collaborate / Teamwork

Communication skills – oral & written

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and adapt a process

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to understand, explain and support change

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

Offers you may be interested in