Senior Associate/Assistant Manager – HR Business Partner support – Bangalore

November 17, 2023

Senior Associate/Assistant Manager – HR Business Partner support – Bangalore


  • Standard / Permanent
  • IN-Karnataka
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About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function :

The Human Resources Department in BNP Paribas India Solutions is focused to:

·       Bring onboard the right Talent into the BNP Paribas India Solutions family

·       Continuously engage with our employees to promote BNP Paribas values

·       Ensure that reward and recognition reflect the principles of fairness and the values of BNP Paribas

·       Nurture and grow our Talent and develop our future leaders

Job Title:

HR BP Process / Controls Manager


1st Nov 2023


Human Resources



Business Line / Function:

Human Resources

Reports to:




(if applicable)

Assistant Manager/ Manager


Number of Direct Reports:


Directorship / Registration:


Position Purpose

The HR BP Process/ Controls SPOC will play a critical role in ensuring consistency and effectively and efficiently delivering HR Operational support while managing process controls for the HR Business partner function. This role would primarily be responsible for coordinating, planning and timely closure of the actions required in line with agreed HR processes as well as driving continuous improvement with respect to processes across the HR BP Function. This position requires a strong understanding of best practices, communication and interpersonal skills and the ability to collaborate effectively with key stakeholders.


Direct Responsibilities

§  Responsible for MIS Reporting for the HR Business partner function

§  Acts as a point of contact and coordinates with different departments and various internal stakeholders to ensure closure with respect to processes (primarily the HR BP specific actions related to these processes)

  • Liaise with HR Business partners and stakeholders to ensure closure of activities within committed timelines

§  Monitoring & tracking of processes in line with agreed process checkpoints and timelines. Ensuring that the processes are producing the desired outcomes, making changes as required.

§  Ensuring the internal procedure notes are continually updated when changes are identified through regular process reviews

  • Contribution to presentations with respect to HR BP related data
  • Plans and facilitates all operational activities for the HR Business partner function.
  • Leads process improvements driving continuous improvement across HR BP function
  • Responsible for communication of process changes to all stakeholders and ideation to help resolutions.


Responsibilities include working together with the HR Business Partner team on the following ‐


  • Headcount Reporting
  • Attrition Reporting
  • Consolidation of Span of control
  • Supporting Data related requests/ presentations (as required)


§ Support HR Business partners in follow up on Objective Setting and PDPs across the various teams

§ Job Description (JAD) closures

§ Support mobility related process requirements

§ Tracking of the budgets and nominations, liasing with the vendor for procurement of trophies/plaques for the recognition program  as well as Long service awards


  • Facilitate the probation confirmations to ensure closure in a timely manner
  • Facilitate the closure and reporting on appraisal process to ensure timely delivery and completion
  • Facilitate internal transfers, leaves of absence (maternity, long leave…), retirement and exit processes (including exit interviews) for employees in scope
  • Support the HR Business partner team in data requirements for the annual Compensation Review Process (CRP) and assist where required on related controls etc.
  • Maintain repository of talent in the organisation and support with tracking/ monitoring as required


  • Managing HR related operational delivery across teams – confirmations, exit formalities, closure of BGVs, payroll updates, updation of trackers
  • Support on management employee queries
  • Collation of feedback from staff received – Surveys/Skips etc.


  • Liaise with HR Business partners and stakeholders to ensure closure of activities within committed timelines


  • Ensure that risks related the processes managed by the HR BP Function are well identified on time and a suitable action plan is in place
  • Minimize risk and specifically ensure controls are implemented and incidents notified
  • Ensuring reference check reports are monitored and resolving unclear reports in a timely manner as per guidelines
  • Block Leave reminders and follow ups with managers
  • Ensure the integrity and confidentiality of data managed
  • Ensure completion of p-files for all staff in remit and documentation is collected and stored appropriately, all relevant documents are organized and easily retrievable
  • Support and facilitate internal audits, IG, etc.


  • Facilitate a smooth offboarding/ exit process
  • Coordinate with various teams for smooth delivery with regard to payroll information like shift allowance, exits, new joiners etc.
  • Review/ take necessary action in case of non-compliance on reference checks
  • Contribute to the internal control plans (where required) and reporting of all incidents according to the agreed process.
  • Ensure all exit clearances are in place

§ Follow up and implementation of any BNPP specific compliance, statutory or legal requirements

Contributing Responsibilities

§ Delivers and contributes to relevant HR Projects

§ Contribute to the flow of information within HR (bottom up and lateral)

§ Contributes to documentation of processes/ standardization of processes/collaboration opportunities

§ Recommends and drives automations and efficiencies where possible

Technical & Behavioral Competencies

§  Understanding of HR processes and procedures

§  Project Management/ Business Management expertise

§  Advance knowledge of Excel and Powerpoint Skills

§  Accuracy (with data and numbers)

§  Strong sense of confidentiality and ethics

§  Basic understanding of Risk and Control Framework


§  Communication skills

§  Analytical skills, ability to assess people and situations with objectivity

§  Ability to plan, prioritize, and deliver

§  Client focus

§  Ability to influence

§  Closure orientation

Specific Qualifications (if required)

Graduate in any discipline. Minimum 7 years of experience out of those 4 years must be in managing HR related Processes

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to deliver / Results driven

Attention to detail / rigor

Ability to collaborate / Teamwork

Organizational skills

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and adapt a process

Ability to understand, explain and support change

Ability to manage a project

Choose an item.

Education Level:

Master Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)