Senior Associate – Cash PB Client service

April 24, 2024

Senior Associate – Cash PB Client service


  • Standard / Permanent
  • IN-MH-Mumbai
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About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Global Market Operations also known as COCE (client operating center of excellence) is further divided into 4 departments i.e. Trade Processing & Support, Product Control, Client Management & Change Management. COCE Trade Processing & Support team ensures that Security transactions (Bonds, Equities, Complex Securities, ETF, SLAB, Repo..) and positions registered in the books, match the commitment actually taken with counterparties within a secure setup, in accordance with Group and Regulatory Policies and/or contractual agreements.

BNP Paribas Securities is a prime broker that provides a wide range of services to hedge funds including secured financing, securities settlement, custody, capital introduction, securities lending and custom information technology. Cash PB Client Services team act as SPOC for the clients and bank’s internal teams to resolve issues pertaining to the transactions (Bonds, Equities, Complex Securities, ETF, SLAB, Repo..) and positions registered in the books under CIB ITO’s mandate, within a secure setup, in accordance with Group and Regulatory Policies and/or contractual agreements

Job Title:

Senior Associate  – Cash PB Client service




COCE Trade Processing & Support



Business Line / Function:

COCE Trade Processing & Support – Cash PB Client Services

Reports to:




(if applicable)



Number of Direct Reports:


Directorship / Registration:


Position Purpose

Primary responsibilities of the team includes:

·       Liaising with clients and internal teams for issues related to the transactions and associated products in a timely and cost effective manner 

·       Mitigation of operational and reputational risk by escalating in a timely and efficient manner

·       Please note that this role requires night shift coverage starting from 19:30 IST onwards and will change based on business requirement.


Key Responsibilities:

·       Responsible for the settlement of Security transactions & associated products booked in Calypso, in a timely and cost effective basis by:                      

·       Ensuring any trade related discrepancies are highlighted to the relevant teams / clients and resolved in a timely manner 

·       Monitoring of failing trades and other outstanding issues to ensure client service is maintained at all times

·       Contribute to the minimisation of settlement costs & operational risk: 

·       By becoming more risk aware and by following the procedures or Compliance rules that are in place to mitigate operational or reputational risk 

·       Escalate when and follow up as appropriate with clients and other internal teams in case of market risks (buy-ins) 

·       If necessary, using the escalation process when operational risk is detected

·       Contribute to the overall successful running of the settlement department: 

·       By maintaining close relationships with traders and sales and escalating problems to them promptly where required 

·       By maintaining good working relationships with domestic agents and custodians 

·       By communicating with, and assisting, other operational departments where needed 

·       Ensuring direct Managers are kept informed of any potential problems & issues where appropriate

·       Contribution to the team development: 

·       Formalization of team procedures and operating guides 

·       Participation of training and coaching for new joiners

Technical & Behavioral Competencies

·       Ability to analyse, organize and report efficiently.  

·       Flexibility on working methods and changing international environment. 

·       Rigorous and reactive in order to face pressure and reach excellence anytime 

·       Diligently follow the set procedures and Compliance policies 

·       Knowledge of financial markets and products, and easiness/expertise in dealing with Excel.

Specific Qualifications (if required)


Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Critical thinking

Ability to share / pass on knowledge

Transversal Skills:

Analytical Ability

Ability to understand, explain and support change

Ability to develop others & improve their skills

Ability to develop and adapt a process

Ability to develop and leverage networks

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)


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