Senior Support Analyst

September 25, 2023

Senior Support Analyst


  • Standard / Permanent
  • IN-MH-Mumbai
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About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

  1. The DevOps Tools support team is in charge of global IT collaborative platforms used 24/7 worldwide in CIB (mainly Tokyo, Singapore, Paris, London and New York) by more than 20 000 users.
  2. The DevOps Tools team is :
  3. In-charge of change management, problem management and incident management, as well as interacting with business users to solve application issues while monitoring the operational risks and respecting the costs.

Responsible of the relations with the development teams to ensure the good integration of the systems in the production platform and in the infrastructures, which includes architecture and design, capacity planning, application monitoring and performance & stability enhancements.

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