Senior Support Analyst

October 6, 2023

Senior Support Analyst


  • Standard / Permanent
  • IN-TN-Chennai
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About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

  The AceTP application encompasses settlement activity processing (Clearing), securities portfolios management (Custody) and credit monitoring activity. Its objectives is to provide a unique application to be deployed on all required branches built on new technologies (Java/J2EE, TIBCO), allowing thus to face more important volumes, to lower unit costs and to offer a more enhanced system functionally speaking for users. AceTP is to become the centralized management system for BP2S Clearing & local Custody back-office. Users shall be present in all BP2S’s sites where the application is deployed : Germany, Italy, Poland, Hungary, Singapore, Hong Kong, India The related client will be that of CSC business line: – local custody for brokers – global custody for institutional investors 

Job Title:

Senior Support Analyst






Business Line / Function:


Reports to:




(if applicable)


Number of Direct Reports:


Directorship / Registration:


Position Purpose

The Support analyst will be responsible to:

– To provide support for the BP2S applications, for all day-to-day problem resolution/support issues

– Develop a good understanding of the existing application (functional and technical)

– Participate in any specific improvement on this support deliverables

– Finding gaps in procedure and fixing the same


Direct Responsibilities

·       Installing, configuring and maintaining RHEL 6 

·       Knowledge in Unix cluster / Veritas cluster server management

·       Knowledge in storage concepts and Multipathing

·       Knowledge in Application servers like tomcat and WebSphere 

·       Configuration and administration of Logical volume manager.

·       Linux server performance analysis and monitoring tools

·       Knowledge in Linux shell scripting

·       Good in documentation and maintain knowledge base 

·       Work in 24×7 support model and be a good team player. 

Contributing Responsibilities

1.       Level 2 support activities in managing Linux servers and backup tools 

2.       Troubleshooting system level issues in enterprise applications hosted in Application servers

3.       Implement processes /scripts to monitor Disk/Filesystem size, health checks, etc.,

4.       Perform Security level activities including creating logins/users, assigning roles-permissions etc.

5.       Troubleshooting issues in UNIX/Linux cluster environment

Technical & Behavioral Competencies

·        Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus

·        Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience 5 years

·        Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus

·        Prior experience in application support, Monitoring jobs

·        Technical competency in the following:

o   Proficiency in Linux

·        Prior experience of working in Unix environments and Shell scripting

·        Inclination to understand and learn application/business functionality

·        Fast learner, Team player, autonomous

·        Excellent analytical skills

·        Good communication skills and confidence

Specific Qualifications (if required)

·        Understanding of ITIL framework

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills – oral & written

Critical thinking

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to anticipate business / strategic evolution

Ability to manage a project

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)




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