Senior Support Analyst

November 8, 2023

Senior Support Analyst

ReferenceIT 001969

  • Standard / Permanent
  • IN-MH-Mumbai
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About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

Job Title:

CFT Administrator






Bangalore/ Mumbai

Business Line / Function:


Reports to:



(if applicable)


Number of Direct Reports:


Directorship / Registration:


Position Purpose

IT Hub Bangalore from BNP Paribas Corporate and Institutional Banking (CIB) is designed to provide centralized IT services to CIB businesses globally, with a focus on innovation, agility, and efficiency. The scope is worldwide with teams located in main regions (Asia, India, Europe, Americas) and it covers the production maintenance of the platforms as well.
You will be part of a dynamic team of IT professionals and will have the opportunity to work on cutting-edge technologies and projects.


1.    Responsibilities [technical & leadership]:

2.     Axway Transfer CFT Administration, Installation and Upgrade (Both standalone and cluster environments).

3.     Axway Transfer CFT configuration:

a.     New partner and IDF creation.

b.     Flow modifications.

c.     PKI, TLS/SSL certificates management.

d.     CFT Windows/Unix scripting (sending, resend, error handling).

4.     Axway Transfer CFT Troubleshooting, analyse and resolve CFT production problems.

5.     Knowledge of Pesit, FTPS and SFTP protocols.

6.     ServiceNow ticketing tool (requests, changes, incidents, problems).

7.     Basic Knowledge on UNIX and Windows OS and Networking.

8.     Interaction with vendors (opening Cases, etc…)

9.     Interaction with external customers (Communication issues troubleshooting).

Desirable knowledge in:

10.  Axway Secure Transport (Installation and Configuration).

11.  Axway Flow Manager (Installation and Configuration).

Ansible & scripting skills for developing new automations.

Contributing Responsibilities:

1.     Expertise on Linux/windows environments (admin skills are needed)

2.     English (mandatory).

3.     Expertise on high availability environments.

4.     Strong global Infrastructure knowledge (Clustering, Storage, Network, OS, …)

5.     Automation – scripting capabilities

6.     Ansible skills (or other automation skills)

7.     Team and collaborative working to develop and deliver appropriate solutions skills

8.     Customer service-oriented skills

9.     Experience of delivering strategic priorities within strict timelines.

10.  Experience on production environment and support

11.  Analytical mind-set

12.  Ability to work well under pressure, ability to work autonomous and in team environment

13.  Good interpersonal and communication skills.

Technical & Behavioral Competencies

·       MFT Technologies required:

o   Axway Transfer CFT

·       MFT Technologies nice to have:

o   Axway Secure Transport

o   Axway Sentinel

o   Axway Flow Manager

·       Other MFT technology to be considered:

o   IBM Sterling MFT Suite (IBM Sterling B2B Integrator, IBM Sterling File Gateway, IBM Connect:Direct, IBM Connect Express)

o   GoAnywhere

·       Communications protocols required:

o   Pesit

o   FTPS

o   SFTP

·       Communication protocols nice to have:

o   AS2

Specific Qualifications (if required)


Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Communication skills – oral & written

Critical thinking

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage a project

Ability to develop and adapt a process

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)



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