Senior Support Analyst

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

Job Title:

IT Quality Analyst

Date:

28/08/23

Department:

ITIP

Location:

Bangalore

Business Line / Function:

CIB PROD

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

1.    About the role:

CAAS & middleware team is in charge of building and running all CIB middleware, Kubernetes and open stack assets at worldwide in a follow the sun mode

We are looking for skilled and motivated individuals to join our newly created team in Bangaluru and be part of the Global CAAS & Middleware Production team within CIB IT PRODUCTION.

Due to large number of assets to manage, being able to follow-up RUN tasks is a key point. Vulnerability and obsolescence remediation, proactive improvements and defining an action plan for incidents are part of the day-to-day tasks of this position.

Work following ITIL methodology is part of the daily basis in this and the rest of IT areas.

Quality analyst will support/follow initiatives to improve customer satisfactions concerning MQ, File Transfers, web containers, Kubernetes and open stack layers.

You will act to help experts to improve the monitoring of their services, the escalation of alerts and ticketing. Working closely with referential experts, you will play a key role on asset lifecycle management (referential updates, obsolescence prevention, decommissioning, licence management).

In a mid-term, with expert, you will propose automation on recurring requests or to reduce risk to deliver a request.

Responsibilities

2.     Requirements [technical & leadership & soft skills, nice to haves etc.]:

·       English (mandatory)

·       Team and collaborative working to develop and deliver appropriate solutions skills

·       Customer service oriented skills

·       Strong Experience on production environment and support

·       Ability to work transversally in a large organisation

·       Analytical mind-set, ability to synthetise and propose smart action plans

·       Experience of delivering strategic priorities within strict timelines

·       Ability to work well under pressure, ability to work autonomous and in team environment

·       Good interpersonal and communication skills.

·       Knowledge of service now and monitoring tools will be seen as a plus

Knowledge in middleware infrastructures is a plus

Technical & Behavioral Competencies

NA

Specific Qualifications (if required)

                                                      NA

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills – oral & written

Critical thinking

Attention to detail / rigor

Transversal Skills: (Please select up to 5 skills)

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to manage a project

Ability to develop and adapt a process

Ability to set up relevant performance indicators

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

Candidate should be well versed with data analysis and reporting.