Sr. Associate Analyst_Voice EngineerSr. Associate Analyst_Voice Engineer

About BNP Paribas Group:

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24×7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals – Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

We at ITIP provide comprehensive IT infrastructure support through our support model of a 24*7 Service Desk and Desk-side Support. Our scope of services ranges across Datacentre, Networks, Voice, Security, Data, Storage, Servers, Middleware, Compute and End user collaborative Services in Production and UAT environments.

 We strive to provide the most conducive IT solutions and seamless support services to our stakeholders.

 We execute and participate in local, regional BCP/DR drills.

Job Title:

Voice Engineer L2

Date:

4th Oct 2023

Department:

ITIP Voice & Video

Location:

Chennai

Business Line / Function:

ITIP

Reports to:

(Direct)

Keyur CHHEDA

Grade:

(if applicable)

(Functional)

Keyur CHHEDA

Number of Direct Reports:

0

Directorship / Registration:

NA

Position Purpose

The Network and Voice Infrastructure team is responsible for supervising, monitoring and developing the network and telecommunications of the regional Hub of BNP Paribas in the India Region liaising with BNP Paribas Head Offices where all major banking applications are hosted. Entire Team activities plays a major role in the structure of processes that govern decision making around IT investment, client and suppliers relationships, project management.

The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure.

Help and support BAU team for any critical incident or task, interact with Application architecture team for designing IT Infrastructure.

The candidate will assist in ensuring effective service management to meet service-level agreements and control costs.

Responsibilities

Direct Responsibilities

–         IP Telephony L1 & L2 tasks to be carried out (CUCM, Unity, UCCX, Voice Gateways)

–         Voice incident troubleshooting and escalation to L3

–         BAU support operations in Voice Domain

–         Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution

–         Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain

–         Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes

–         Obsolesce Management & follow necessary Process to ensure strengthening of Infrastructure

–         Vulnerability Management and finding remediation

–         Coordinates with onshore teams; interface with vendors and partners for issue resolution.

–         Assists the Team Leads/Delivery Manager in maintaining SLA adherence.

–         Proposes solution alternatives, provide impact analysis for any technical changes.

–         Translates high level objectives into low level work modules and tasks.

–         Performs requirements gathering and design

–         ITIL and Change Management experience

Contributing Responsibilities

–       SOP creation, OPC, other business supporting documentation.

–       Supporting Etrali and Nice recording services.

–       Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark.

Technical & Behavioral Competencies

–          Sense of prioritization (problems weight versus business impact)

–          Self-dependent, creative, proactive and fast learner.

–          Accountability and transparency

–          Integrity within a professional environment

–          Working in transversal environment

–          Rigorous and responsible

–          High quality of synthesis and analysis

–          Excellent leadership, teamwork and client service skills

–          Ability to interact across multiple teams within IT and in the business areas.

–          Flexible with IT Activity schedules & travelling

Specific Qualifications (if required)

                                            

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills – oral & written

Creativity & Innovation / Problem solving

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage a project

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to inspire others & generate people’s commitment

Ability to develop others & improve their skills

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

   

About BNP Paribas Group:

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24×7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals – Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

We at ITIP provide comprehensive IT infrastructure support through our support model of a 24*7 Service Desk and Desk-side Support. Our scope of services ranges across Datacentre, Networks, Voice, Security, Data, Storage, Servers, Middleware, Compute and End user collaborative Services in Production and UAT environments.

 We strive to provide the most conducive IT solutions and seamless support services to our stakeholders.

 We execute and participate in local, regional BCP/DR drills.

Job Title:

Voice Engineer L2

Date:

4th Oct 2023

Department:

ITIP Voice & Video

Location:

Chennai

Business Line / Function:

ITIP

Reports to:

(Direct)

Keyur CHHEDA

Grade:

(if applicable)

(Functional)

Keyur CHHEDA

Number of Direct Reports:

0

Directorship / Registration:

NA

Position Purpose

The Network and Voice Infrastructure team is responsible for supervising, monitoring and developing the network and telecommunications of the regional Hub of BNP Paribas in the India Region liaising with BNP Paribas Head Offices where all major banking applications are hosted. Entire Team activities plays a major role in the structure of processes that govern decision making around IT investment, client and suppliers relationships, project management.

The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure.

Help and support BAU team for any critical incident or task, interact with Application architecture team for designing IT Infrastructure.

The candidate will assist in ensuring effective service management to meet service-level agreements and control costs.

Responsibilities

Direct Responsibilities

–         IP Telephony L1 & L2 tasks to be carried out (CUCM, Unity, UCCX, Voice Gateways)

–         Voice incident troubleshooting and escalation to L3

–         BAU support operations in Voice Domain

–         Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution

–         Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain

–         Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes

–         Obsolesce Management & follow necessary Process to ensure strengthening of Infrastructure

–         Vulnerability Management and finding remediation

–         Coordinates with onshore teams; interface with vendors and partners for issue resolution.

–         Assists the Team Leads/Delivery Manager in maintaining SLA adherence.

–         Proposes solution alternatives, provide impact analysis for any technical changes.

–         Translates high level objectives into low level work modules and tasks.

–         Performs requirements gathering and design

–         ITIL and Change Management experience

Contributing Responsibilities

–       SOP creation, OPC, other business supporting documentation.

–       Supporting Etrali and Nice recording services.

–       Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark.

Technical & Behavioral Competencies

–          Sense of prioritization (problems weight versus business impact)

–          Self-dependent, creative, proactive and fast learner.

–          Accountability and transparency

–          Integrity within a professional environment

–          Working in transversal environment

–          Rigorous and responsible

–          High quality of synthesis and analysis

–          Excellent leadership, teamwork and client service skills

–          Ability to interact across multiple teams within IT and in the business areas.

–          Flexible with IT Activity schedules & travelling

Specific Qualifications (if required)

                                            

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills – oral & written

Creativity & Innovation / Problem solving

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage a project

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to inspire others & generate people’s commitment

Ability to develop others & improve their skills

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)