Support Analyst

 

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

 

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

 

About Businessline/Function :

1.      The SRE team is in charge of migrating applications from non DevOPS platform to DevOPS platforom.

2.      The SRE team is In-charge of change collaborating with stakeholders (DEV/APS/App Owners) during the entire migration process and handing over the application to stakeholders after the successful migration of the application.

Responsible of the relations with the development teams to ensure the good integration of the systems in the production platform and in the infrastructures, which includes architecture and design, capacity planning, application monitoring and performance & stability enhancements.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Job Title:

Support engineer

Date:

05-09-2023

Department:

CIB Production – SRE

Location:

CHENNAI

Business Line / Function:

DCEF

Reports to:

(Direct)

Mohit Mohan

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Resources hired through this JD will be responsible for Senior Support engineer of SRE team which include few DevOPS tools set like Artifactory/Bitbucket/Jenkins/GIT and scripting language Ansibile/Groovy/Jason.

Responsibilities Application Support Analyst

Direct Responsibilities

Roles and Responsibilities for Support engineer

* Knowledge on DevOps tools chain and CI/CD process

* Responsible for developing end-to-end pipelines and various jobs in Jenkins

* Ansible, Source code management tool based on GIT.

* Manage, upgrade, migrate the current on DevOps Applications to DevOPS platform.

* Provide high quality, efficient functional support services to business users while adhering to support standards, as determined by support management.

Contributing Responsibilities

 

·       Upgrade/Management of used Application/Toolset

·       Capacity Management

·       Performance Management

·       Recording the migration activity in wiki pages

Technical & Behavioral Competencies

·       Cloudbees Jenkins

·       Artifactory/Bitbucket/GIT

·       Jira/Confluence

·       Oracle Basics

·       ITIL Foundation

·       Linux / Shell/Windows PowerShell scripting

·       Application On-Boarding activity

·       Promoting application from lower environment to higher environment.

Specific Qualifications (if required)

Bachelor or higher degree

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills – oral & written

Ability to collaborate / Teamwork

Decision Making

Choose an item.

Transversal Skills: (Please select up to 5 skills)

Ability to develop and leverage networks

Ability to develop and adapt a process

Analytical Ability

Ability to understand, explain and support change

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

 

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

1.      The SRE team is in charge of migrating applications from non DevOPS platform to DevOPS platforom.

2.      The SRE team is In-charge of change collaborating with stakeholders (DEV/APS/App Owners) during the entire migration process and handing over the application to stakeholders after the successful migration of the application.

Responsible of the relations with the development teams to ensure the good integration of the systems in the production platform and in the infrastructures, which includes architecture and design, capacity planning, application monitoring and performance & stability enhancements.

Job Title:

Support engineer

Date:

05-09-2023

Department:

CIB Production – SRE

Location:

CHENNAI

Business Line / Function:

DCEF

Reports to:

(Direct)

Mohit Mohan

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Resources hired through this JD will be responsible for Senior Support engineer of SRE team which include few DevOPS tools set like Artifactory/Bitbucket/Jenkins/GIT and scripting language Ansibile/Groovy/Jason.

Responsibilities Application Support Analyst

Direct Responsibilities

Roles and Responsibilities for Support engineer

* Knowledge on DevOps tools chain and CI/CD process

* Responsible for developing end-to-end pipelines and various jobs in Jenkins

* Ansible, Source code management tool based on GIT.

* Manage, upgrade, migrate the current on DevOps Applications to DevOPS platform.

* Provide high quality, efficient functional support services to business users while adhering to support standards, as determined by support management.

Contributing Responsibilities

 

·       Upgrade/Management of used Application/Toolset

·       Capacity Management

·       Performance Management

·       Recording the migration activity in wiki pages

Technical & Behavioral Competencies

·       Cloudbees Jenkins

·       Artifactory/Bitbucket/GIT

·       Jira/Confluence

·       Oracle Basics

·       ITIL Foundation

·       Linux / Shell/Windows PowerShell scripting

·       Application On-Boarding activity

·       Promoting application from lower environment to higher environment.

Specific Qualifications (if required)

Bachelor or higher degree

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills – oral & written

Ability to collaborate / Teamwork

Decision Making

Choose an item.

Transversal Skills: (Please select up to 5 skills)

Ability to develop and leverage networks

Ability to develop and adapt a process

Analytical Ability

Ability to understand, explain and support change

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)