Support Analyst – Intellimatch

Job Description – APAC

About BNP Paribas Group:

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24×7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals – Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

We deliver products, inspired by our users’ through multiple digital experience. We deliver to the Business value added faster services and in secure environment.

Job Title:

Support Analyst

Date:

27-Apr-2022

Department:

CIB IT Production

Location:

Chennai/Mumbai

Business Line / Function:

SSC Recon APS

Reports to:

(Direct)

Satish Narayanan R

Grade:

(if applicable)

(Functional)

Vimal Desai

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

This production support position is to ensure that the Intellimatch production application is supported and maintained and all issues/incidents are timely resolved.

Responsibilities

Direct Responsibilities

• Efficient in application (from Intellimatch 9.1 to 9.2.7. to 19.4)
• Fix issues arising from migration and help with IT and user queries.
• In charge of the user issues and requirements processing (access & connections, data distribution issues, queries and extractions needs)
• End user functional support
• Analyze and fix issues raised by clients (Operations/Finance)
• Ensure internal and external communication about the incidents/ service requests/ changes impacting the application landscape
• Monitor End to End execution
• Propose improvements related to the support activity (including but not limited to batch performance, change management, service requests &  production incidents)
• Log Issues and Resolution processes.

Contributing Responsibilities

 

·       To be able to conduct trainings within the team.

§  Understand Incident, Problem and Change Management.

Technical & Behavioral Competencies

Technical Competencies :

Primary:

• Knowledge of Intellimatch 9.1 R2 / 9.2.7./19.4/higher versions

·       Upgrade/migrate INM application to latest OS and SQL with supporting ETL elements.

• SQL (requests (insert, update, delete),  joins, stored procedures, indexes, views)            
• Knowledge of software development lifecycle (SDLC) activities   
• Knowledge on Crystal Report

Secondary:

• Knowledge on any ETL tool

Behavioral  Competencies:

·       Must be able to work closely with end users and developers

·       Effective Communication, Rigor, Method, Autonomy, Patience.

• Reactivity & Ability to understand problems and situations and to draw out logical conclusions.

Specific Qualifications (if required)

                                            

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Communication skills – oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 2 years

Other/Specific Qualifications (if required)

To be able to cover 3 shifts days

               

 

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

Job Title:

Associate

Date:

2022

Department:

IT

Location:

Mumbai/Chennai/Bengaluru

Business Line / Function:

IT

Reports to:

(Direct)

–

Grade:

(if applicable)

–

(Functional)

Number of Direct Reports:

–

Directorship / Registration:

NA

Position Purpose

We are looking for individuals in our teams, who are passionate about commencing their career as an IT professional in either Application Development, Application Production Support or Application Testing.

Responsibilities

Responsibilities

• Ability to communicate effectively with IT teams as well as Business Teams.
• Capacity to work in a high-pressure environment. Ensures adherence to agreed timelines, and communicates status of tasks to team lead.
• Possesses good analytical skills.
• Good knowledge of analytical and logical conceptual level programming skills (Java, C, C++, Dot Net).
• Good knowledge of analytical and logical conceptual level programming skills
• Willingness to share knowledge and skills with other team members.
• Proficient verbal and written communication skills.
• Must be proactive, agile, independent and self-motivated.
• Quality-focused with a good eye for detail.
• Comfortable to work in shifts basis business requirement.

Specific Qualifications (if required)

MCA, BE/BTech

                                                     

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Adaptability

Ability to deliver / Results driven

Communication skills – oral & written

Transversal Skills:

Analytical Ability

Ability to manage a project

Choose an item.

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

Beginner

Other/Specific Qualifications (if required)

–

               

Job Description – APAC

About BNP Paribas Group:

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24×7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals – Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

We deliver products, inspired by our users’ through multiple digital experience. We deliver to the Business value added faster services and in secure environment.

Job Title:

Support Analyst

Date:

27-Apr-2022

Department:

CIB IT Production

Location:

Chennai/Mumbai

Business Line / Function:

SSC Recon APS

Reports to:

(Direct)

Satish Narayanan R

Grade:

(if applicable)

(Functional)

Vimal Desai

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

This production support position is to ensure that the Intellimatch production application is supported and maintained and all issues/incidents are timely resolved.

Responsibilities

Direct Responsibilities

• Efficient in application (from Intellimatch 9.1 to 9.2.7. to 19.4)
• Fix issues arising from migration and help with IT and user queries.
• In charge of the user issues and requirements processing (access & connections, data distribution issues, queries and extractions needs)
• End user functional support
• Analyze and fix issues raised by clients (Operations/Finance)
• Ensure internal and external communication about the incidents/ service requests/ changes impacting the application landscape
• Monitor End to End execution
• Propose improvements related to the support activity (including but not limited to batch performance, change management, service requests &  production incidents)
• Log Issues and Resolution processes.

Contributing Responsibilities

 

·       To be able to conduct trainings within the team.

§  Understand Incident, Problem and Change Management.

Technical & Behavioral Competencies

Technical Competencies :

Primary:

• Knowledge of Intellimatch 9.1 R2 / 9.2.7./19.4/higher versions

·       Upgrade/migrate INM application to latest OS and SQL with supporting ETL elements.

• SQL (requests (insert, update, delete),  joins, stored procedures, indexes, views)            
• Knowledge of software development lifecycle (SDLC) activities   
• Knowledge on Crystal Report

Secondary:

• Knowledge on any ETL tool

Behavioral  Competencies:

·       Must be able to work closely with end users and developers

·       Effective Communication, Rigor, Method, Autonomy, Patience.

• Reactivity & Ability to understand problems and situations and to draw out logical conclusions.

Specific Qualifications (if required)

                                            

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Communication skills – oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 2 years

Other/Specific Qualifications (if required)

To be able to cover 3 shifts days