Support Analyst – Intellimatch

April 27, 2024

Support Analyst – Intellimatch

ReferenceREC000344

  • Standard / Permanent
  • IN-TN-Chennai
  • INFORMATION TECHNOLOGY
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About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

We deliver products, inspired by our users’ through multiple digital experience. We deliver to the Business value added faster services and in secure environment.

Job Title:

Senior Support Analyst

Date:

12-Jan-2024

Department:

CIB IT Production

Location:

Mumbai/Chennai

Business Line / Function:

SSC Recon APS

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

This production support position is to ensure that the Intellimatch production application is supported and maintained and all issues/incidents are timely resolved.

Responsibilities

 

Direct Responsibilities

  • Efficient in application (from Intellimatch 19.4 and above)
  • Fix issues arising from migration and help with IT and user queries.
  • In charge of the user issues and requirements processing (access & connections, data distribution issues, queries and extractions needs)
  • End user functional support
  • Analyze and fix issues raised by clients (Operations/Finance)
  • Ensure internal and external communication about the incidents/ service requests/ changes impacting the application landscape
  • Monitor End to End execution
  • Propose improvements related to the support activity (including but not limited to batch performance, change management, service requests &  production incidents)
  • Log Issues and Resolution processes.

Contributing Responsibilities

·       To be able to conduct trainings within the team.

Understand Incident, Problem and Change Management.

Technical & Behavioral Competencies

Technical Competencies :

Primary:

  • Knowledge of Intellimatch 19.4/higher versions

·       Upgrade/migrate INM application to latest OS and SQL with supporting ETL elements.

  • SQL (requests (insert, update, delete),  joins, stored procedures, indexes, views)            
  • Knowledge of software development lifecycle (SDLC) activities   
  • Knowledge on Crystal Report

Secondary:

  • Knowledge on any ETL tool

Behavioral  Competencies:

·       Must be able to work closely with end users and developers

·       Effective Communication, Rigor, Method, Autonomy, Patience.

  • Reactivity & Ability to understand problems and situations and to draw out logical conclusions.

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to deliver / Results driven

Ability to collaborate / Teamwork

Attention to detail / rigor

Communication skills – oral & written

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to anticipate business / strategic evolution

Ability to understand, explain and support change

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

We deliver products, inspired by our users’ through multiple digital experience. We deliver to the Business value added faster services and in secure environment.

Job Title:

Senior Support Analyst

Date:

12-Jan-2024

Department:

CIB IT Production

Location:

Mumbai/Chennai

Business Line / Function:

SSC Recon APS

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

This production support position is to ensure that the Intellimatch production application is supported and maintained and all issues/incidents are timely resolved.

Responsibilities

 

Direct Responsibilities

  • Efficient in application (from Intellimatch 19.4 and above)
  • Fix issues arising from migration and help with IT and user queries.
  • In charge of the user issues and requirements processing (access & connections, data distribution issues, queries and extractions needs)
  • End user functional support
  • Analyze and fix issues raised by clients (Operations/Finance)
  • Ensure internal and external communication about the incidents/ service requests/ changes impacting the application landscape
  • Monitor End to End execution
  • Propose improvements related to the support activity (including but not limited to batch performance, change management, service requests &  production incidents)
  • Log Issues and Resolution processes.

Contributing Responsibilities

·       To be able to conduct trainings within the team.

Understand Incident, Problem and Change Management.

Technical & Behavioral Competencies

Technical Competencies :

Primary:

  • Knowledge of Intellimatch 19.4/higher versions

·       Upgrade/migrate INM application to latest OS and SQL with supporting ETL elements.

  • SQL (requests (insert, update, delete),  joins, stored procedures, indexes, views)            
  • Knowledge of software development lifecycle (SDLC) activities   
  • Knowledge on Crystal Report

Secondary:

  • Knowledge on any ETL tool

Behavioral  Competencies:

·       Must be able to work closely with end users and developers

·       Effective Communication, Rigor, Method, Autonomy, Patience.

  • Reactivity & Ability to understand problems and situations and to draw out logical conclusions.

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to deliver / Results driven

Ability to collaborate / Teamwork

Attention to detail / rigor

Communication skills – oral & written

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to anticipate business / strategic evolution

Ability to understand, explain and support change

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

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