Support Analyst- IT packaging

April 2, 2024

Support Analyst- IT packaging


  • Standard / Permanent
  • IN-TN-Chennai
Apply for this job

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline/Function :

ITG is a group function established recently (2019) in ISPL with presence in Mumbai, Chennai. We collaborate with various business lines of the group to provide IT Services.

Job Title:

Packagers / Support Analyst


April 2024


ITGP Packaging



Business Line / Function:


Reports to:




(if applicable)




Number of Direct Reports:


Directorship / Registration:


Position Purpose

Packagers with working knowledge on packaging, Compliance Test, User Acceptance Tests.

Packager will be responsible for end-to-end packaging and maintaining infrastructure used for packaging.


Direct Responsibilities

·       Hands on experience in Windows, Admin Studio, SCCM, scripting & VSphere [Virtual Infrastructure].

·       Update: Package request for an application that is already packaged (version upgrade, etc.)

·       New Application: Package request for an application that has never been Packaged

·       Rework: Package modification request following UAT with the returned error code: “Failed: Missing data or information from owner”. This requires one of the following modifications:

Files modification

Entries modification in the registry database

Icons modification

                Customs action modification

·       Work on recurrent packages – TNS related packages.

·       Responsible for clean-up actions on SCCM and Virtual Infrastructure

·       Documentation of process.

·       Expertise in prioritizing workloads and delivering applications within specified SLAs.

·       Good Knowledge and working experience on Application Virtualization tools APP-V 5.1

Contributing Responsibilities

 Should be able to handle assigned tasks with little supervision from team leader.

Technical & Behavioral Competencies

Technical Tools: SCCM, Admin Studio, Wise Package Studio, App-V, AppDNA, Picture taker, Install rite.

Scripting VB Script, Batch Script and Powershell.       

Operating System: Windows Server 2008, 2012, 2016 and Windows 7, Windows 8.1 & Windows 10.

·       Hands on Knowledge of Adminstudio

·       Hands on knowledge of creating all kinds of packages

·       Well versed with creating complex packages.

·       Should be able to handle assigned tasks with little supervision from team leader.

·       Ready to work in shift [no night shift], On call and holiday support.  

·       Ready to work in Hybrid work model [ 5 days[ 3:2] in 2 weeks from WFO]

Specific Qualifications (if required)

Knowledge in FRENCH will be an added advantage


Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Ability to share / pass on knowledge

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process

Ability to understand, explain and support change

Analytical Ability

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

Powershell scripting knowledge


Offers you may be interested in