Support Analyst – Sailpoint – IAM

July 9, 2024

Support Analyst – Sailpoint – IAM


  • Permanent
  • IN-Tamil Nadu-Chennai
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About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The Identity Access Management (IAM) team ensures proper IT Security access control for application user accounts and is responsible for the controlled access management of employees to IT resources including application accounts, domain accounts, and account privileges. In addition the team provide people referential setup for regions.

The IAM (SailPoint) developer will have responsibility of IT development within the IAM IT team, ensuring to follow SDLC processes and user access fulfilment, training, QA and reporting on IAM team business process result.

Business line is CIB – CIB is Corporate and Institutional Banking.

Job Title:

 Senior Support Analyst



CIB IT – IAM – Identity Access Management



Business Line / Function:

CIB IT Production

Reports to:



(if applicable)


Number of Direct Reports:


Directorship / Registration:


Position Purpose

We are looking for a SAILPOINT Support Analysts. As the SAILPOINT Analyst, candidate will be responsible for monitoring the SailPoint as an application and handle the incidents and requests reported through ServiceNow. The candidate should have a solid working knowledge of various IT systems/technologies and enjoy working collaboratively across teams. This position requires constant interaction with technology operations and security compliance teams to understand management processes, which must be re-engineered to work with SAILPOINT processes.



Direct Responsibilities

•            Should be responsible in maintaining/supporting (L2 support) the SailPoint Infra and its services to Controls and other end users across the globe.

•            Manage request coming from users (Service Now) as single-entry point for the end-users.

•            Lead and priorities the Application Support team’s workload

•            Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)

•            Should be working closely with ADM/IT team in addressing some of the key performance related issues/ enhancements/ upgrades, manage the release into UAT/UAT2/STG/PROD environments.

•            Should monitor the infra 24/7 and finds out any performance bottleneck and come up with recommendations to improve SailPoint application performance.

•            Production of Incident Report (PIR) in case of critical incident related to Reconciliation application.

•            Problem resolution: Incidents analysis, steering of corrective action

•            Strong hands-on experience on Web and Application servers

•            Needs to have experience in Performance engineering and improving SailPoint application performance

•            Should have sound experience in SailPoint Access Governance module

•            Should be able to contribute in Capacity planning & come up with Infra scalability recommendations

•            Should have strong hands-on experience in doing RCA, Ticket Response, SLA compliance and support processes

•            Should be able to define Purging, Data retention, DB backup and restore strategy

Contributing Responsibilities

·       Good knowledge on Incident/Change/Problem management process (ServiceNow).

·       Should be able to work with DBA in implementing Performance improvements on DB platform

·       Should have experience on Build Automation & Continuous improvement in J2EE based applications

Technical & Behavioral Competencies

·         Have minimum of 5 years of strong technical experience on “Identity and Access management” with minimum 5 end-to-end projects delivery.

·       Should have at least 5 years of excellent hands on experience on SailPoint, in design and developing functionalities like Lifecycle Management, Multiplexed and Direct Reconciliation, Workflow Management & Compliance Management

·       Good knowledge on Incident/Change/Problem management process (ServiceNow).

·       Should have good SQL knowledge and have worked on MSSQL/Oracle databases.

·       Should have good knowledge on Geneos/Witbe/Dynatrace monitoring tools

Specific Qualifications (if required)

Graduate in any discipline or Bachelor in Information Technology

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Creativity & Innovation / Problem solving

Ability to deliver / Results driven

Communication skills – oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to manage a project

Ability to set up relevant performance indicators

Ability to anticipate business / strategic evolution

Ability to develop and adapt a process

Analytical Ability

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

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