Support Analyst – TIBCO

April 30, 2024

Support Analyst – TIBCO


  • Standard / Permanent
  • IN-MH-Mumbai
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About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

GM IT APS e-Solutions department provides business-aligned production services to support eCommerce and eTrading activities. These services range from maintaining and improving the availability, integrity, performance and capacity of eCommerce and eTrading platforms, to providing and developing governance of process and technology standards.

Application messaging is part of many GM IT applications which are based on Tibco RV / BusinessWorks or related technologies.

Job Title:

Support Analyst







Business Line / Function:

F2B Flow – Messaging

Reports to:



(if applicable)


Number of Direct Reports:


Directorship / Registration:


Position Purpose

Support Analyst to provide application support and platform stability of front office trading applications dependent on Tibco messaging platform.



Direct Responsibilities

Pro-actively monitor, manage and improve availability and performance of the production environments

• Provide main coverage in the “Follow The Sun” support model: perform regular checks and handover to other support teams in Singapore and New York.

• Manage, maintain and ensure version and configuration control for the various Middleware Messaging applications

• Monitor environments, ensuring full availability throughout the day

• Plan and implement application releases, load tests and configuration changes

• Customize production tools such as monitoring and deployment tools

• Pro-actively manage the capacity of production applications and provide feedback by proposing solutions to the management on performance and capacity

Contributing Responsibilities

The Production Engineer will also work with other teams to respond to incidents and resolve issues promptly,

Often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential in addition to the early/late shifts and weekends.

As this is a production support role, focusing across a range of different technologies, candidates must possess the aptitude and desire to learn.

Technical & Behavioral Competencies

Required Skills

•          Proven experience of TIBCO RV ( v8.4 + ) messaging product set

•          Proven experience of TIBCO Business Works ( v5.8+  and EMS v8.0+ )

•          Good general knowledge of Linux and Windows Operating Systems

•          Networks – good understanding of network principles and more specifically multicast

•          Previous experience of working within a middleware messaging in a financial environment

Desirable Skills

•          Working knowledge of a programming language such as C++, C# or Java and scripting languages such as (Python, PERL, Shell, SQL….)

•          A previous experience of TIBCO HAWK monitoring product set

•          Experience in other middleware messaging software like Informatica UM

•          A previous experience of Geneos monitoring product

•          Good incident and problem management skills, with knowledge of ITIL beneficial

Behavioral Competencies

•          Strong problem solving skills

•          Good interpersonal skills and team player

•          Good communication skills

•          Client focused

•          Attention to details

•          Strong aptitude and interest in technology

Specific Qualifications (if required)

Bachelor’s degree in Engineering, IT or related fields

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Communication skills – oral & written

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

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Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)


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