Support Analyst

October 30, 2023

Support Analyst


  • Standard / Permanent
  • IN-TN-Chennai
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Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24×7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals – Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

Within CIB Production team for IT Trade Finance Application Production Support team in ISPL, the Level 2 Support team ensures the support of all the Users requests of front , Middle & back-offices applications Filenet, Ivision & Connexis Supply Chain. These applications are used in the whole world. The Level 2 Support team relates to the coordination and the Production support, User request re qualification until the deployment and associated maintenance. The job function is techncno functional in nature as it require a functional sensitivity in order to understand the needs and the importance of the communication and coordination with the different users and functional teams in Paris.

Support of Java, Oracle, Unix, Tibco / Filenet based application, Proficiency in Autosys, Service Now & Geneos or equivalent tools,

Ability to share / pass on knowledge, Proactivity, Attention to detail / rigor, Ability to collaborate / Teamwork, Critical thinking, Communication skills – oral & written, Client focused, Creativity & Innovation / Problem solving

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills – oral & written

Decision Making


Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to understand, explain and support change

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to develop others & improve their skills

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

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