Technical Support – Application Support

May 9, 2024

Technical Support – Application Support

ReferenceWEA002814

  • Standard / Permanent
  • IN-TN-Chennai
  • INFORMATION TECHNOLOGY
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Job Description – APAC

About BNP Paribas Group:

Worldwide, BNP Paribas has a presence in 71 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24×7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals – Information Technology, Operations and Finance Shared Services.

About Business line/Function :

For 150 years, BNP Paribas Wealth Management has been committed to protecting clients’ wealth, developing it, and eventually passing it on to their loved ones. We deliver tailor-made experience, with outstanding attention to detail and expertise from precise local knowledge to the global know-how that we access from the Group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones. Wealth Management Investment Solution Hub (WMIS Hub) provides a global IT solution for BNP Paribas Wealth Management where we develop, maintain and evolve IT applications which fits to the specific needs of BNP Paribas Wealth Management business users.

Job Title:

Application Support Analyst

Date:

17-Oct-2023

Department:

Engineering & Production / APS

Location:

Bangalore

Business Line / Function:

Wealth Management

Reports to:

(Direct)

NA

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

Position Purpose

Part of BNPP Wealth Management in Chennai, the position is created to handle Application Support activities. Candidate will play a major role in handling Incidents, BAU service requests and Application Support activities in shifts

Responsibilities

Direct Responsibilities

As a team member of APS team (Application Production Support) , the candidate will:

·       Provide L2 Application support to end-users

·       Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures

·       Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships

·       Adhere to Service Level objective target and roadmap

·       Maintain / Enrich knowledge articles.

Contributing Responsibilities

·       Assist on DR, BCP exercise and patching cycles

Technical & Behavioral Competencies

Qualification & Experience:

·       Total 5+ years of overall IT experience.

·       Total 3+ years of experience supporting Credit Risk applications

·       At least 2 years of experience as first & second-line (L1 and L2 IT support)

Technical Skills:

Technical skills

Proficiency Level

Unix OS (shell scripting, etc)

Intermediate

Database(SQL/Oracle/PLSQL)

Strong

Business Objects (Reports and Universe Dessign)

Intermediate

Java Technology

Basic

Mandatory

·       Strong critical thinker with problem solving approach.

·       Excellent verbal and written communication skills

·       Willingness to continually update and enhance skills

·       High level of persistence, can-do attitude & pro-activeness

Good to Have

·       Knowledge in Datawarehouse

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Critical thinking

Communication skills – oral & written

Ability to share / pass on knowledge

Personal Impact / Ability to influence

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to develop and adapt a process

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

NA

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