Client Complaints

At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not entirely satisfied with our service, products or employees, please let us know. We value your feedback and endeavor to resolve your complaints fairly.

Who to Contact

Your assigned Relationship Manager, Desk Head or usual BNP Paribas contact person; or

Your correspondent complaint handling unit;

BNP Paribas India:

BNP Paribas Securities India

As per the Client Complaint Redressal and Banking Ombudsman Scheme 2006, Clients are requested to kindly contact our concerned Branch Managers, who will be at your disposal for redressal of any complaints that you may have to your satisfaction. If the redressal is not met or addressed by our bank to your requirement, you may approach the Banking Ombudsman.

RBI Ombudsman Scheme (117ko)

Addresses of Banking Ombudsman (17ko)

Banking Complaint 2006 Complaint Form (18ko)

Complaint Form through Internet (72ko)

Please note that the appellate authority for the Banking Ombudsman Scheme is the Deputy Governor of Reserve Bank of India

Kindly contact the relevant business line for more efficient handling of your complaint.

During the Financial Year 2021-22

A. Customer Complaints

(a) No. of complaints pending at the beginning of the year: 7
(b) No. of complaints received during the year: 3
(c) No. of complaints redressed during the year: 9
(d) No. of complaints pending at the end of the year: 1

B. Awards passed by the Banking Ombudsman
(a) No. of unimplemented Awards at the beginning of the year: NIL
(b) No. of Awards passed by the Banking Ombudsmen during the year: NIL
(c) No. of Awards implemented during the year: NIL
(d) No. of unimplemented Awards at the end of the year : NIL

Code Compliance Officer – Mr. Jinu Nair
(Email –

Grievance Officer – Ms. Kashmira Navalkar
(Email –

BNP Paribas India
BNP Paribas House,
1 North Avenue, Maker Maxity
Bandra – Kurla Complex
Bandra (East), Mumbai – 400 051
Boardline: +(91) 22 65214000, Direct: +(91) 22 65216064

Complaints related with Merchant Banker  – Steps for Filing complaints on SCORES:

Link for SEBI SCORE :

a. Register on SCORES portal

b. Mandatory details for filing complaints on SCORE:

  • Name, PAN, Address, Mobile Number, E-mail ID

c. Benefits:

  • Effective communication
  • Speedy redressal of the grievances