AVP- Change Management Operations

July 1, 2024

AVP- Change Management Operations


  • Permanent
  • IN-Maharashtra-Mumbai
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About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets & Client Engagement & protection teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & Change as well as MIS/Dashboards for Operations perimeter.

Job Title:

Project Manager – ISPL Change Management Operations (AVP/VP)



ISPL Operations Change Management, CIB-ITO



Business Line / Function:

Change Management Operations

Reports to:


Head – Change Management Operations


(if applicable)



Number of Direct Reports:


Directorship / Registration:


Position Purpose

An increasing role is played by ISPL Operations to support various Business lines.

Within CIB ITO Operations, Project & Change is a team of project managers with a strong presence in EMEA & a global footprint with teams in AMER & APAC.

The team leads strategic projects initiated by CIB OPS leadership or acts as OPS contributor for initiatives managed by our business partners (Front office; CIB; Other Project Teams)

Project Managers from the team, although they come from different background, are functional generalist. This means they can cover:

–         Any phase of a project from Diagnostic to Implementation

–         Any type of projects (i.e., Organizational, Process, Control, Regulatory, etc.)

–         Any value chain within GMO (Global Market Operations) & CEP (Client Engagement & Protection) perimeter.

·      This position provides a transversal view of CIB Operations ecosystem and gives you the opportunity to be at the heart of CIB Operations transformation.

·      The position is also significantly exposed to CIB Operations leadership who are acting as Sponsor of most of the initiatives the team manages.

·        The possible developments are very varied and directly influenced by the exposure offered by the position: in Operations but also to deepen project management or Consulting and Transformation.


Project management:

·        Be accountable for, monitor and manage the execution of the projects/initiatives and follow up regarding budget, schedule, scope and quality.

·        Manage relationship and communication with multiple teams.

·        Manage the risks and alerts identified on the execution of the plan.

·        Identify and define the required adaptations and transformation actions.

·        Plan and monitor the progress of projects/initiatives.

·        Report on project progress and status

·        Be engaged in regional and local initiatives to improve and enhance the implementation process.

Team management:

·        Set-up a team of Project Manager able to contribute to Project & Change Book of Work actively & efficiently:

o   Identify and attract profiles with high potential. 

o   Develop team members.

·        Coach, advice & guide PMOs by providing methodological approach, networking and ad hoc support to accelerate project deliverables.

·        Set objectives, monitor performance, and provide continuous feedback.

·        Contribute to Monitoring/Arbitration of Project & Change Book of Work versus team capacity.

·        Represent & spread the P&C organization, mandate & added value.

Technical & Behavioral Competencies

·        At least 10 years’ experience including significant experience in project, with financial markets expertise, excellent knowledge of the CIB Operations environments and a risk management component.

·        Consultancy background is a plus.

·        Adept with project management techniques and able to understand, explain and support change.

·        Result-driven and able to work under pressure and tight deadlines.

·        Excellent verbal, written communication skills. Fluent in English

·        Demonstrated strong analytical skills.

·        Recognized for your attention to details, your rigor.

Specific Qualifications (if required)

Coming with significant

·        Projects experience

·        Functional – Generalist experience

·        People Management

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to synthetize / simplify

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Critical thinking

Transversal Skills: (Please select up to 5 skills)

Ability to manage a project

Ability to understand, explain and support change

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to anticipate business / strategic evolution

Education Level:

Masters Degree or equivalent

Experience Level

At least 12 years

Other/Specific Qualifications (if required)

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