Senior Analyst – Data Center

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The Network Infrastructure and Telecom team is responsible for supervising, monitoring and developing the Networks, Infrastructure and Telecommunication of the regional Hub of BNP Paribas in the India region, liaising with BNP Paribas Head Offices where all major banking applications are hosted. Telecom Team activities plays a major role in the structure of processes that govern decision making around IT investment, client and suppliers relationships, project management.

Job Title:

Senior Analyst Data Center

Date:

Department:

ITIP – Telecom & Datacenter

Location:

ISPL-Mumbai

Business Line / Function:

Reports to:

(Direct)

Manager –DataCenter

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The main activities of the Senior Analyst – Network and Data Center is to select/build/ manage Datacenters and operate Datacentre services, Datacentre being the centre of IT Services to deliver IT solutions to the Business, timely delivery of services is critical to success of BNP Business. Deliver remote network management services across different domains of network. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies, Telecom and Datacenter domain team is responsible for all Network, Telecom and Datacenters services across the INDIA

He will assist the team ensuring effective service management to meet service-level agreements and control costs.

Responsibilities

Infrastructure Operations

·         Datacentre Infrastructure Management

·         Standardize IN Datacentre Services across all facilities. 

·         Review and revise of all policies and procedures being used in IN Datacentre Management

·         Support/contribute for all audits related to Datacentre

·         Contribute for Dashboard reporting

·         Availability and Capacity Management

·         Network Incident troubleshooting and escalation to L3

·         BAU support operations

·         Coordinates root cause analysis for all day-to-day technical issues and establish recovery and prevention processes.

·         Coordinates with onshore teams; interface with vendors and partners for issue resolution.

·         Networks obsolesce and Tech refresh

·         Vulnerability Management and finding remediation

·         SLA adherence and Dashboard reporting

·         Proposes solution alternatives, provide impact analysis for any technical changes.

·         Translates high level objectives into low level work modules and tasks.

·         Performs requirements gathering and design

·         ITIL and Change Management experience

Competencies (Technical / Behavioral)

·         5 to 8 years of work experience required, minimum 4 years of relevant work experience required large enterprise networks

·         Able to demonstrate the ability to undertake the above responsibilities 

·         Has expert knowledge of various Datacenter facilities (UPS, Generator, Fire Suppression, CCTV, CRAC) and Services 

·         Has knowledge of regulatory requirements related to Datacenters in INDIA region 

·         Has experience in managing multicultural technical staff to deliver various Datacenter services 

·         Good knowledge and understanding of Datacenter Market in INDIA

·         Basic skills in implementation, administration and troubleshooting of Local Area Networks, Wide Area Networks and Network Products – Routers, Switches, strong knowledge of static/dynamic routing protocols (EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS)

·         Troubleshooting skills to identify faults and ensure timely repairs.

·         Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark.

·         Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS.

·         Fluent in English to work with the global and regional teams 

·         Excellent written and verbal communication skills 

·         Able to work under pressure and meet deadlines 

·         Able to demonstrate a high degree of flexibility including shift and out of hours working 

·         Demonstrate a positive, diverse and inclusive attitude that fosters excellent service and Business satisfaction

·         Excellent organizational skills

·         Expert knowledge of ITIL disciplines

·         Good team and relationship builder with excellent communication skills at all levels

·         Excellent documentation skills

Specific Qualifications (if required)

·         B.E or Equivalent

·         CCNA (Routing & Switching)

·         ITIL V3 Foundation desirable

·         CDCP

·         Fluency in English

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills – oral & written

Creativity & Innovation / Problem solving

Attention to detail / rigor

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to manage a project

Ability to set up relevant performance indicators

Ability to develop and leverage networks

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

·         Ability to engage customers independently for ongoing incidents; high level of ownership and initiative needed; needs to work independently with minimal or no supervision

·         Excellent written, oral and presentation skills.

·         Should be able to articulate technical concepts in documentation