Mainframe – Application Production Support

May 13, 2024

Mainframe – Application Production Support


  • Standard / Permanent
  • IN-TN-Chennai
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About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About BNL:

BNL’s Information Technology (IT) Area is a partner of the bank and the companies of the BNL BC Group for the digital evolution of operational and business models through the design, planning and implementation of distinctive, reliable and sustainable technological solutions.

IT Production Unit reports functionally to the ITG (Informatique Technologies Groupe) department of the parent company, is functionally responsible for the IT structures of the companies of the BNL BC Group and coordinates the IT community of the BNPP Group in Italy, with the aim of obtaining all possible synergies of purpose , ensure full operational consistency and enable the digital transformation of our Group. As part of IT Production BNL, Application Production is responsible for supporting the IT production applications for BNL.

BNL Application Production activities are critical and highly visible. Around 700 applications and 4000 servers are under IT Production – Application Production responsibility.

BNL Application Production has a roadmap to ensure production security & stability, reduce time-to-market by using the most advanced technologies and integrate functional application support to provide full applications production & support services.

Therefore, BNL Application Production is hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap.

Job Title:

Application Production Support


Jan 2024





Business Line / Function:

Group Functions

Reports to:




(if applicable)



Number of Direct Reports:

Directorship / Registration:


Position Purpose

The Application Production main responsibility is to provide applications production support services.

A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working.

Leveraging BNL BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Application Production Support will be a part of IT Application Production Team and will be primarily responsible for the following work activities:

·       Application Incident Management

·       Application Request Fulfilment

·       Application Change implementation

The team’s scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to integrate new technologies, especially related to the new generation BNP Paribas Cloud and DevOps methods & toolchains.


Direct Responsibilities

·       For a predefined applications scope take care of:

o   Incidents

o   Requests

o   Changes

·       Ensure that SLA targets are met for above activities

·       Handover to Italian teams if knowledge and skills are not available in ISPL

·       Coordinate closely with Rome IT Application Production Teams s and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)

Contributing Responsibilities

·       Contribute to the knowledge transfer with BNL Application Production team

·       Contribute to the definition of procedures and processes necessary for the team

·       Help build team spirit and integrate into BNL BNP Paribas culture

·       Contribute to incidents analysis and associated problem management

·       Contribute to the regular activity reporting and KPI calculation

·       Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris

·       Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

For the reinforcement of our team, we are looking for an Application Production Supports with these skills:

1.       Infrastructure Administration – Mainframe Environment:

o   TSO, ISPF/S, CICS, Scheduler IWS, Microfocus Changeman, DB2, JCL

o   Microfocus Changeman

o   Axway Transfer CFT

o   MQ Series

General competences:

ü  Knowledge of ITIL

ü  General IT infrastructure knowledge

ü  Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

ü  Service Now ticketing system

Specific Qualifications (if required)

Basic knowledge of Italian language can be an advantage

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Client focused

Ability to deliver / Results driven

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop and adapt a process

Ability to understand, explain and support change

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

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