PMO – SLA & Invoicing

April 23, 2024

PMO – SLA & Invoicing


  • Standard / Permanent
  • IN-MH-Mumbai
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About BNP Paribas India Solutions: 

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. 


About BNP Paribas Group: 

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability 



Commitment to Diversity and Inclusion 

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. 


About Business line/Function: 

Client Engagement and Protection IT (CEP IT) encompasses applications for Client Lifecycle management, Due Diligence /KYC, Customer Relation Management, Service Request Management, Referential and Data Quality, Shared Services Center, PreTrade Transaction Screening and Anti-Money Laundering and global HT Functions. Technologies being used include Java, .NET, Angular, Informatica, Power BI, Fenergo, Siebel, Actimize, Camunda, Drools on private cloud infrastructure. Agile and DevSecOps practices are widely used. Landscape includes projects that are a mix of established and some under transition to new platforms 

Job Title: 








Business Line / Function: 

CEP IT – CIO Office & Governance / Management 

Reports to: 


CEP IT ISPL BM Team Manager 


(if applicable) 


Paris CEP IT – CIO Office & Governance / Management 

Number of Direct Reports: 

Directorship / Registration: 


Position Purpose 

The purpose of this position is to on-board candidate who will be able to assist the Head of CIO Management Office for all Finance matters of the Cluster at Global level.

Hired candidate would be part of the CIO Office at ISPL and below is concise summary of position:

o   Finance Actuals Monitoring of the CEP IT cluster (Global)

o   Remediation plan to establish and to put in practice with all the Regional Finance SPOCs

o   Accruals Formalization (France Metropole / UK Local Finance)

o   Invoice Settlement

o   Ensure monitoring of Re-Invoicing to corresponding non-CIB customers

o   Active participation to the Budget exercise of the cluster (Globally)

o   Ensure coherent and accurate Landing for the Cluster (Globally)

o   Active Participation to the Allocation Key Internal processing

o   Investment and Depreciation Control (Formalization of Depreciation Ladder, Write-off strategy)

o   Generate monthly reports and distribute the same to the internal stakeholders. 

o   Active Participation in the CEPT IT Finance Governance of the Cluster

CIO office provide support in the alignment of the CEP IT to the IT Group & CIB IT Governance principles.  


Direct Responsibilities 

Actuals Monitoring –  

o   Co-ordination with the global teams on Actuals Management (Cash P&L)

o   Investment and Depreciation Management (at Cluster-1 Level)

o   Ensure of creation and simplification of the invoicing process and allocation keys 

o   Co-ordinate and ensure invoicing and rebilling to non-CIB Customers 

o   Ensure a proper end to end process monitoring for invoicing and rebilling. 

Contributing Responsibilities –  

o   Help the team in charge to manage the SSC Reinvoicing

o   Facilitate the SLA Management within the CIO Management office as and when required.

o   Global Reconciliation across Systems and act as a backup for the SLA POC at ISPL CIO Management team

Technical & Behavioral Competencies 

·       Strong Finance Knowledge base to help lias with the Global Finance POCs

·       Strong interpersonal skills – Able to interact with people at all levels of the business, a good team player with an ability to multitask with effective time and priority management. 

·       Proficient in Microsoft Excel and Word and PowerPoint

·       Attention to detail, Clear & concise, to-the-point communication. 

·       Self-driven, comfortable in operating with a large level of autonomy. 

·       Ability to work well under short deadlines at times. 

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