Senior Support Analyst – Technical Support

June 7, 2024

Senior Support Analyst – Technical Support


  • Permanent
  • IN-Maharashtra-Mumbai
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About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Global Market Application Support teams are providing 24/7 support to users all around the world and are themselves located across several sites (Mumbai, London, New York). Deal capture support & Ref Application Support production team is in charge of Deal Capture applications support used by FO,MO,BO teams . These central applications are used all over the world (Paris, NewYork, London, Geneva, Milan, Hong-Kong, Tokyo, etc…)

Job Title:

Support Analyst – Technical Support







Business Line / Function:

GM IT APS DCS IT Production

Reports to:



(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

The role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.



Direct Responsibilities

APS team member would be working on standard banking software & in-house applications etc

The APS team member is responsible for providing production support, maintenance of key application platforms, deployment within the GM TP APS domain.

Contributing Responsibilities

•Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve.

•Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.

•Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.

•Handling ITIL Methodologies like Change, Incident, Problem, and Service Management

•Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.

•Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

•Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work

•Analyzing/documenting problems, recommending solutions, & initiating corrective action

•Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Managing and contributing to busy weekend schedule – activities including, production releases, mini-projects.

Technical & Behavioral Competencies

Windows: Hands on experience on batch process,

UNIX: Good understanding of Unix command and scripts executions

Scheduler: Skills on batches scheduler AUTOSYS or equivalent

Databases: Good skills on SQL, Oracle, skills on SQL language

Functional: Good understanding of IRD and Swaps / Bond Market

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Client focused

Ability to deliver / Results driven

Organizational skills

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to develop and adapt a process

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

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