Assistant Manager – SLA Industrialization and Management

April 19, 2024

Assistant Manager – SLA Industrialization and Management

ReferenceISP000438

  • Standard / Permanent
  • IN-MH-Mumbai
  • MISCELLANEOUS
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About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function : ISPL Transitions & SLA Management

ISPL Transitions & SLA Management team is responsible for (1) Facilitation of transitions being insourced into ISPL and (2) Facilitation and administration of intragroup contracts between ISPL and other BNPP entities. The team administers an inventory of 300+ intragroup SLAs for ISPL & coordinates globally with SLA coordinators across 30 countries.

As part Service Level Agreement and scope industrialization or standardization of services and agreements , resources are being hired for CIB Catalogue of Services standardization and Service Level Agreements management.

  

Job Title:

Assistant manager

Date:

 2023

Department:

ISPL Service Level Agreement/contract Management

Location:

Mumbai

Business Line / Function:

SLA or contract Management

Reports to:

(Direct)

Grade:

(if applicable)

 NA

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

CIB Service Level Agreements Industrialization and management  

Responsibilities

Direct Responsibilities

CIB Service Level Agreements scope

  1. Catalogue of Services & agreements standardization coordination
  2. Coordination with global & Local Managers/Owners to draft Catalogue of Services
  3. Maintain the inventory of contracts and / or service catalogue
  4. Produce management reports on the SLA inventory and / or Catalogue of Services

Location Service Level Agreements

  1. Draft Service Level Agreements for the services provided to its Clients for services
  2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country.
  3. Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions)

Contributing Responsibilities

  1. Keep track of all technical changes (services, dates, SLA etc) and update all Service Level Agreements.(If applicable)
  2. Coordinate closely with India TAX team/Business Heads / Managers for obtaining the Catalogue of Services sign off if applicable
  3. Liaise with the onshore ITO Q&E SLA Indus team and program manager
  4. Keep a log of all activity and produce management reports
  5. Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicable

Technical & Behavioral Competencies

  1. Excellent written and verbal communication. 
  2. Familiarity with Service Level Agreements / contracts terminologies
  3. Ability to work on large Inventory of contracts & data
  4. Prior experience of contract drafting
  5. Knowledge of Intra Group Service Level Agreements and contract administration
  6. Ability to manage multiple stakeholders

Specific Qualifications (if required)

 NA

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills – oral & written

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Organizational skills

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop and leverage networks

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

         

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